I knew that when I was going to open my new practice, AbsolutENT of Madison, the timing was right to make the transition from paper charts to an electronic health record (EHR) system in an effort to improve efficiencies.
My Past Experiences
For several years I was chief medical officer of a hospital which exposed me to hospital EHR systems. These types of enterprise platforms can be challenging to use in specialty practice, not to mention horribly expensive. I wanted a system that was designed around an ENT workflow.
Before I established my practice, I had been using a touchscreen system that generated a paper note. This server-based platform was not considered an EHR system. I made it work but it was quickly becoming outdated and was not compatible for the upcoming government regulations such as ICD-10. And do you know what the most frustrating part was? I ended up with stacks of notes to complete at the end of the day, and it always worried me that the coding wasn’t accurate. As the paper charts continued to pile up, I knew I needed to make a change.
The First Impression
I was introduced to Modernizing Medicine’s modmed EMA™ at a conference and was instantly intrigued. The iPad-based system and automatic coding functionality appealed to me. It may have similar characteristics to other EHR systems in the market, however, I was relieved to find that it was built specifically for ENT and easy to use.
Making the Transition
We attended online trainings and Modernizing Medicine’s staff was wonderful to work with. The combination of a fantastic team and a well designed system made the EHR platform easy to learn. After great coordination, I was able to start using modmed EMA when I opened my practice.
The Benefit: ENT-Specific
One of the main reasons I chose modmed EMA was because it was built for and by practicing doctors that understand what we as ENT doctors need to be efficient. I love how intuitive it is plus easy to navigate. I see a lot of common issues, such as chronic ear infections, so when I select the diagnosis my most common plans display. With a few taps on the iPad, modmed EMA allows me to view what I have done in the past so I am consistent.
The Benefit: Saving Time
The distinguishing quality in modmed EMA is the ease of use, which provokes efficient office flow. Previously with paper, I had a stack of notes that would take me hours to complete at the end of the day. Now, I essentially finalize the note before the patient leaves the parking lot. This saves me time and allows me to go home when the office closes. Additionally, modmed EMA automates ICD-10 and CPT coding which has improved my accuracy and added assurance to my billing.
The Benefit: Patient Engagement
It is important that I’m able to communicate with each patient on a level that makes them feel as if they have my full attention. modmed EMA allows me to achieve this patient satisfaction without slowing down my flow. If I have a complex visit, I can simply tap-and-touch a few notes while staying engaged with the patient. I’m also able to show them photos on the iPad. For example, if I have a photo of an incision or skin lesion, I can take it and attach it to the chart for easy accessibility. The positive impact modmed EMA has had on my business outcomes benefits not only me, but also my patients. They are grateful for that.
6 Key Takeaways
So if you are looking to switch from paper records or another EHR system, here are the main benefits I have experienced so far with modmed EMA in my otolaryngology practice.
- Automated coding helps provide billing assurance
- Specialty-specific EHR system
- Designed by practicing otolaryngologists
- Ease of use saves time and increases efficiency
- Intuitive technology streamlines workflow
- Enhanced patient engagement
About the Author
Originally from Anniston, Ala., Dr. Jason Lockette earned a bachelor’s degree from Auburn University before attending medical school at the University of South Alabama College of Medicine. After medical school, Dr. Lockette spent five years at the University of Louisville. He completed a one-year General Surgery internship followed by four years of Otolaryngology residency including one year as Chief Resident. Upon completing residency, Dr. Lockette spent ten years in private practice in the Florence, Ala. area. While in private practice, he earned a Master of Business Administration from the Owen Graduate School of Management at Vanderbilt University.
Dr. Lockette has also served as Chief Medical Officer in a hospital where he was responsible for all employed physicians, all of hospital quality, and all surgical services including a freestanding outpatient surgery center. In addition to his clinical and management experience, Dr. Lockette also has experience working as an Emergency Department physician.
Dr. Lockette is certified by the American Board of Otolaryngology-Head and Neck Surgery. He was originally certified in 2003 and re-certified in 2013. He and his wife Carol live in the Huntsville/Madison area and have two children, Olivia 14 and Owen 11. Hobbies include spending time with family, running and working out.