Case Study

DeMera Allergy Asthma & Immunology Center Discovers an Allergy Software and a Company That Listens with ModMed®

Practice Goals

  • Implement all-in-one allergy software
  • Build a collaborative relationship with their software company
  • Increase efficiencies and reduce paper use

Key Benefits Experienced

  • Saved providers hours of time
  • Enhanced the patient focus
  • Improved reporting capabilities
  • Decreased no-show rates

DeMera Allergy Asthma & Immunology Center discusses their experience and the benefits the all-in-one allergy software provides.​

Sarah Veramontes

“It’s about time that we allow our medical professionals to do what they’ve been trained to do. I feel that ModMed, with everything they’ve built within EMA, allows doctors to really do what they do best.”

‒ SARAH VIRAMONTES, BUSINESS MANAGER

DeMera Allergy Asthma & Immunology Center in Fresno, Calif. provides comprehensive allergy evaluation, non-surgical otolaryngology, sleep evaluation and treatment services for children and adults. The practice was using a hybrid solution of paper and an outdated EHR system that was no longer serving their needs. Business Manager Sarah Viramontes explains their decision to implement EMA®, the award-winning* ENT EHR system, the Practice Management platform and Patient Engagement tools from ModMed® and the benefits the all-in-one allergy software provides.

ModMed Allergy and Immunology software suite

THE RIGHT FIT FOR OUR ALLERGY PRACTICE

When I took on the role of Business Manager, part of my responsibility was finding a new EHR system. The functionality of our previous system did not support going completely paperless and was cumbersome. I spent about six months researching online, talking with various companies and trying to figure out what system would be the best fit for our allergy practice. I came across ModMed and their all-in-one software seemed to best address our pain points.

Discussions began with our sales manager who I quickly built a trusting relationship with. I appreciated her non-pushy, professional sales approach. We had real conversations and she genuinely treated me as a person versus an acquisition.

She then introduced us to ModMed’s Senior Medical Director for Otolaryngology, Dr. David Lehman, who walked us through the upcoming product roadmap that included allergy, asthma and immunology-specific content. He wanted to collaborate and learn what we as an allergy practice needed. This was really important because it allows us to have a hand in creating a product that works well for the allergy and asthma world. It’s a specialty that is super important and is underserved in a lot of ways.

Having someone at the helm like Dr. Lehman who understands the element of practicing medicine and the importance of the patient experience is invaluable. Knowing that ModMed is giving allergy the attention it deserves alleviated our concerns and gave us confidence that ModMed was the right choice.

IT’S ABOUT TIME

With our previous system, the providers would have a stack of charts to complete at the end of the day requiring them to stay late. Some of them would even come in on a Saturday just to finish charts. Now, at the end of the day they’re able to leave their iPads at their desk and all of their notes are finalized, all of their referral letters are sent and everything is done. It’s been pretty amazing to see their workload and their stress level significantly decrease because they’re able to complete the full scope of the visit right after the visit.

It’s about time for our society to allow doctors to be doctors and to use what they’ve spent countless time educating themselves on to help heal us as individuals. I feel that ModMed, with everything they’ve built within EMA, allows doctors to really do what they do best. They now have a system that helps them track what’s going on with the patient and they can easily refer back to previous visits to see what’s working and what’s not. If we’re able to give our providers a platform that supports them, just imagine what the world would be like and the problems that we would be able to solve.

PRACTICE MANAGEMENT MADE SIMPLE

Another factor that was pivotal in our decision to choose ModMed was the Practice Management platform. The Analytics reporting was especially appealing to me. It enables me to see what each provider is doing and really understand where our referrals are coming from, what type of appointments we see the most, or which ones are dropping.

Our front desk processes are much more efficient, which has reduced time spent on various tasks dramatically. The PM system also allows us to see at a glance, why patients have dropped off the schedule and how many were cancellations, or no-shows. Thanks to Patient Reminders’ confirmation calls, emails and text messages, our no-show rate has decreased significantly. Prior to the pandemic, we averaged about 7.5 to 10 no-shows on a given day and now we’re down to around 3 to 4. We didn’t have a way of being able to recall or track or any type of reporting tools to get them back in. That’s been a huge plus because we’re confirming patients days in advance, allowing us to focus on the non-responsive ones versus calling the entire list.

OUR VOICE MATTERS

There are a lot of systems out there, but we found that ModMed was willing to work with us and they truly understand the nuances of practicing allergy, asthma and immunology. Knowing that ModMed is willing to hear a single voice of a customer really goes a long way and proves that customer loyalty is important and that our voice matters.

*2021 Black Book™ 

Disclaimer: The statements and conclusions contained herein reflect the opinions of Sarah Viramontes and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information.

 

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