MOMENTUM 2017 Recap: EHR Usability

The Modernizing Medicine User Experience (UX) team was on the ground at this year’s MOMENTUM users conference sharing, interacting and collaborating with our clients. The team was thrilled for the opportunity to engage with our customers and make them a part of designing an amazing user experience for our products.

Sharing our Customer-Centered Design Process

On Saturday, November 4, the team started the morning by presenting Customer-Centered Design Practices: Creating amazing experiences for our users. This presentation by Busra Demirci, our Senior UX Designer leading the user experience for our award-winner Kiosk, and me showcased our user-centered design practices at Modernizing Medicine.

Busra and I started by distinguishing the difference between design and UX. We shared the story of a walk in a park with a paved, yet underutilized path, and an unpaved path frequented by visitors. While the paved path is well built, it doesn’t match the path that visitors want to take through the park. We made the point that visitors following the unpaved path have told us the path that they want to follow.

paved pathway in a park

User experience focuses on working closely with our customers to create one unified “happy path.” The team shared with attendees the process that they follow to create a “happy path” and recent examples of how they have applied user-centered design to our products to help enhance EHR usability.

Interacting with Customers at the User Experience Booth

At this year’s users conference, the UX team had a dedicated presence at their own booth, which gave attendees the ability to interact directly with UX team members and provide feedback on some of our recent design work. They were also given the unique opportunity to try out our state-of-the-art eye tracking system that we use to evaluate the visual design of our products.

Customers had the opportunity to sign up for our new Customer Research Panel to participate in future research studies to enhance our products.

man in purple shirt looking at a computer screen with a woman pointing at the screen

Evaluating the User Experience of EMA

At Modernizing Medicine, usability is a critical factor for user experience and the success of our products. As part of our certification process, we conducted a large-scale usability test of our web and mobile versions of EMA at MOMENTUM with clients. Participants in this research performed typical tasks that they would perform while using EMA. We collected data on task performance and user satisfaction during the test.

The data from this usability test will help us to benchmark the usability performance of our applications and to make sure that our products continually improve with each iteration.

group of people at a table on their iPads

Collaborating with Customers at DesignLab

This year at MOMENTUM we ran DesignLab, a highly collaborative session where customers could help directly influence the design of Modernizing Medicine’s products. Sessions were filled with sticky notes sharing great ideas, hand-drawn sketches of innovative design solutions and spirited discussions on how to make our products even better.

group of people sitting at a round table with papers and iPads

The team facilitated 10 DesignLab sessions, covering a range of topics from enhancing the Photo Management tools to designing the next generation of our Virtual Exam Room in EMA. Each session had a mix of Modernizing Medicine team members including product managers, business analysts, developers and UX designers. A dedicated group of our customers who were excited to be a part of shaping the future of our products made these sessions a resounding success!

Even More Customer-Centered Design at Next Year’s Momentum

Modernizing Medicine values the opportunity to make our customers collaborators as we continue to design and enhance our products. Next year’s MOMENTUM will build upon our DesignLab concept and provide new ways for our clients to provide feedback on our products.

As the industry continues to focus on EHR usability and often times the lack thereof, focusing on and involving clients directly in the process from the very beginning will become increasingly important to enhance the user experience. This foundational belief reigns true at Modernizing Medicine.

Andrew Schall
Andrew Schall

UX Manager

Andrew Schall is the User Experience Manager for the product development team. As a user experience leader, he has a passion for combining research and design. Andrew has over 15 years of experience as a UX researcher and designer working with companies such as Facebook, Citibank and Southwest Airlines. He is a frequent speaker at international events on user-centered design. Andrew is co-author of the book Eye Tracking in UX Design.

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