Dr. Alan Malouf on Implementing, Using, Training and More with EMA™

To read the full case study with Dr. Alan Malouf, please click here. Want to see EMA in action? Click here.

I started using Modernizing Medicine’s ophthalmology-specific electronic health record (EHR) system, EMA™ in October 2015 and haven’t looked back. I wanted to share a bit of my perspective on the product and the company for other ophthalmologists considering making the switch from paper or even from another EHR system.

The Backstory
First, let me share a little bit about myself and practice. I had been handwriting my patient notes for 25 years at my ophthalmology practice Malouf Eye Center, located in Bowie, Maryland. We had been scanning our paper charts to digital PDF files, and my handwriting was becoming harder to read, not to mention this was a time consuming task. I was coding to the best of my ability but was never 100 percent sure what coding level was appropriate. Also, we didn’t want to be disadvantaged moving forward with compliance issues by the government, so we decided to it was time to make a change.

A colleague of mine highly recommended Modernizing Medicine’s EMA EHR system. I attended one of their company events, saw a demo and was simply blown away. Given that EMA was built by ophthalmologists, cloud-based and not cost prohibitive, I saw no downside to implementing it into my practice. EMA was the first EHR system that we had seen that was so well-designed for an ophthalmology practice, so it was an easy decision to move forward with EMA as our solution.

A Historic Moment: October 2015
As previously mentioned, in October of 2015 we went live with EMA, and the transition was unproblematic. We participated in online trainings for a few weeks and then made the decision to have a Modernizing Medicine educator visit our practice for two days of on-site training. We followed the protocol she suggested, which established good habits using EMA from the beginning. The training and education we received were so thorough that we were able to continue with our existing patient flow, and our productivity didn’t decrease. The decision to take advantage of the training services offered was a smart one.

Raising the Bar
I feel that the system was built just for me. Technically the system isn’t just for me, but for all ophthalmologists. EMA was designed by actual ophthalmologists to cater to an ophthalmic workflow, which makes Modernizing Medicine’s EHR system unique compared to others in the market.

There is no question that EMA has raised the bar for EHR systems. Since implementation, we have increased productivity and EMA has made us more efficient. Our practice also looks and feels more like a true ophthalmology practice. Before I even walk into the exam room, EMA is populated with the patient’s information. With a few taps on the iPad, I input the exam, e-prescribe if needed and finalize my note before the patient leaves the office. It’s that quick and easy. I see between 40-50 patients per day without the use of a scribe. I realize that other ophthalmologists may prefer using a scribe, but I feel it’s incredible that the system doesn’t require one and I can do it all on my own. EMA anticipates my next move, allowing me to focus on treating my patients without interruption to my workflow.

Confidence in Documentation
The structured data that EMA collects generates the ICD-10 codes, so my staff and I feel confident knowing we will receive payment for services performed and have the proper documentation to back it up.

Prior to using EMA, I completed my own coding, and I wasn’t sure it was done correctly. Now that EMA automatically generates the codes, our documentation is much more accurate so we not only save money, but also earn more. In addition, the notes that EMA produces exceed my expectations and are superior to any other note on the market. Even colleagues of mine that use other systems agree.

Backed by a Team of Experts
When you use a remarkable, well-thought-out product like EMA, you aren’t going to experience many issues. If we do need support, the Modernizing Medicine team is always responsive. I would recommend EMA to anyone who is considering an EHR system for their ophthalmology practice; it was the best decision we ever made.

Interested in learning more from other ophthalmologists using EMA? Click here for more.

And click here to read Heidi’s side of the story to learn more about our educators and trainings available.

Alan Malouf
Alan Malouf

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