Modernizing Medicine is always changing, always improving, always innovating. Our mission is to transform how healthcare information is created, consumed and utilized in order to increase efficiency and improve outcomes. One way we’re tackling that is by creating an electronic health record (EHR) system, the Electronic Medical Assistant® (EMA™), an intuitive, user-friendly system that eases the practice workflow and allows doctors to spend more time listening to their patients.
With each update and innovation, comes the need to support and assist customers through the new systems, and answer questions they may have; that’s where EMA Central comes into play. EMA Central is our 24/7 customer support center (and internal search engine) that is made up of two parts: the knowledge base and the community.
First up is the knowledge base. Before calling a support agent, clients have the ability to have questions answered by doing a quick search, or easily navigating through the categories. The knowledge base is populated with hundreds of informative articles and training materials, such as webinars and videos, which give clients control of their learning and access at anytime.
As for the community, this area gives customers the ability to share tips and best practices with one another. Customers can suggest features in EMA they feel are necessary to their everyday workflow. These requests are sent right to the developers and coding physicians here at Modernizing Medicine. Think of it as an internal message board.
Stay tuned for the next article in this two-part series where I’ll go into more detail about the innovative features of Modernizing Medicine’s new support center – EMA Central, designed with the customer in mind every step of the way.