Help Get Patients More Engaged with Communication Tools

Provide your patients and staff a private, two-way chat tool that’s just as simple to use as sending a text. Unlike texting, however, our private messaging tool uses two-factor authentication and encryption. Help your staff reduce patient call volumes and boost patient satisfaction with a messaging solution that offers:

• Patient identification through phone numbers associated with their profile
• Patient or staff-initiated text messages
• Cloud hosted, offering you access from almost anywhere you have an internet connection
• Configurable to restrict user access to certain patients
• Notifications for newly received messages and messages unread by patients
• Out-of-office messaging options

Designed to give you the feedback that can help you better serve your patients, gSurvey lets you choose from three ready-made surveys:

• Reputation Management: Turn satisfied patients into advocates and let dissatisfied patients provide feedback privately.
• Visit Survey: Get actionable patient feedback and coordinate service recovery from three ready-made patient satisfaction surveys to send to patients via text and email.
• Practice CAHPS®* – Consumer Assessment of Healthcare Providers and Systems: An in-depth survey that was built to mimic CAHPS Clinician & Group Survey (CG-CAHPS) results so you can take a deep dive into the patient experience.

*This is not a certified CAHPS survey. CAHPS®: Consumer Assessment of Healthcare Providers and Systems CAHPS is a program of the Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services.

Our gReminder+ patient reminder service makes it easy for patients to confirm, cancel or reschedule appointments, so you can make the most of provider schedules without adding to staff workload. As part of our all-in-one suite, gReminder+ functions as part of the patient scheduling software in gPM, letting staff see at a glance whether patients have confirmed or requested to cancel appointments. For your staff, this can mean spending less time calling and more time meeting patients’ needs. And for your providers, it can mean fewer patient no-shows and cancellations.

• Phone calls, texts and emails automatically sent to patients
• Customizable, patient group, provider and location-specific messages
• Patients can confirm, cancel or reschedule through gPortal
• Automatic no-show engagement message to reschedule
• Choose how many reminders and when to send
• Professional voice talent in English and Spanish
• Response integration
• Multiple search function and reports available