Secure Messaging, gReminder™, and gSurvey™

Help Get Patients More Engaged with Communication Tools

Secure Messaging, gReminder™, and gSurvey™

Help Get Patients More Engaged with Communication Tools

Interfaced with our gPM™ practice management system, gReminder+™, gSurvey™ and Secure Messaging are communication solutions designed to help your practice stay in touch with patients and improve patient satisfaction.

Cataract operative report with customized sections  and narratives in modmed ASC

Collectively, these patient engagement tools can

  • Allow two-way private messaging between patients and staff
  • Confirm appointments with automated texts, emails and phone calls
  • Remind your patients of upcoming appointments
  • Engage no-show patients for a future appointment
  • Update your patients with last-minute schedule changes or delays
  • Receive feedback after each appointment with automated patient surveys
  • Automate recall messages to engage patients to schedule follow-ups

Messaging Tools

Provide your patients and staff a two-way chat tool that’s just as simple to use as sending a text. Unlike texting, however, our private messaging tool uses two-factor authentication and encryption.

laptop with patient reminders

Help your staff reduce patient call volumes and boost patient satisfaction with a messaging solution that offers:

  • Patient sending the message can be automatically recognized if their phone number is in your files
  • Patient or staff-initiated text messages
  • Cloud hosted, offering you access from almost anywhere you have an internet connection
  • Configurable to restrict user access to certain patients
  • Notifications for newly received messages and messages unread by patients
  • Out-of-office messaging options

gReminder+

girl with sunglasses holding smartphone
text message confirming gastroenterology appointment
green text bubble with number 1
text with appointment confirmation

It’s important for your practice to stay on top of your appointment schedule. Patient reminders offer a way to help. Using a bidirectional interface with Modernizing Medicine® Gastroenterology’s gPMTM solution, gReminder+ can directly update your PM system hourly when appointments are cancelled or confirmed.

Some features that can help your practice’s schedule include:

  • Appointment Reminders: Connect with your patients at different times through voice, email and 1-to-1 text. Use our standard setup, or configure messages based on provider, location and appointment type.
  • No-show Engagement: If you choose to enable No-show Engagement, patients marked in gPM as no-shows will receive a text or email asking if they would like to reschedule. Patients can click the link in the message to call your practice directly.
  • Broadcast Messaging: Message groups of patients in a matter of minutes. Select your particular audience by schedule, provider, appointment type or other pre-made groupings.

gSurveyTM

Get feedback to help you better serve your patients with three ready-made patient satisfaction surveys sent via text and email:

  • Reputation Management: Help transform satisfied patients into advocates for your practice and let less satisfied patients provide feedback privately.
  • Visit Survey: Get actionable patient feedback and coordinate service recovery.
  • Practice CAHPS®* – Consumer Assessment of Healthcare Providers and Systems: Take a deep dive into the patient experience with an in-depth survey that was built to mimic CAHPS Clinician & Group Survey (CG-CAHPS) results.

*This is not a certified CAHPS survey. CAHPS®: Consumer Assessment of Healthcare Providers and Systems CAHPS is a program of the Agency for Healthcare Research and Quality, U.S. Department of Health and Human Services.

gPortalTM

In addition to these patient communication tools, gPortal offers another option for messaging between your patients and your practice. Patients can also use the patient portal to confirm, reschedule or cancel appointments.

mmgi gportal

When logged in to gPortal, patients are also able to:

  • Request refills of prescriptions
  • View notes, lab results and educational material
  • Fill out intake paperwork
  • Log in to telehealth visits

…and more.

Want to see more ways gPortal can help patients get more engaged with their care?

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