Connect with your patients every step of the way
Let automation do more for you … and your patients
Disconnected systems can slow down your team and hurt patient engagement. The solution? Leveraging AI Assistants from the AI-Powered Practice™ to help automate time-consuming tasks, streamline practice-patient communications, and enhance experiences across the board. ModMed® Patient Engagement, powered by Klara®, can help with that.
Let patients help with scheduling
Let patients schedule appointments on their own time while reducing calls to your office. Easily confirm appointments, send forms and collect insurance information. Patient documentation flows automatically into our all-in-one software.
Automate reminders
Send automated reminder messages prompting patients to confirm or reschedule appointments, check in, pay balances and more.
Provide app-free mobile check-in
Automate aspects of patient intake before arrival, including requests for photo IDs, insurance cards, demographic information, consent signatures and payments. Patient-entered data flows directly into our all-in-one platform.
Centralize calls, faxes, and forms
Centralize all patient communications — including voicemail transcriptions — into one cohesive thread. Automatically text links to visit instructions and patient handouts. Leverage the AI-powered ModMed Patient Assistant to prioritize and route critical messages to appropriate staff members for faster responses.
Showcase patient reviews online
Automatically send out satisfaction surveys after appointments, display patient feedback on your website, and organize all reviews in one convenient location for easy responding.
Help your practice get paid quickly
Offer automated payment options that keep patient credit cards on file, automatically text remaining balances with links to pay, and prompt quick patient action without extra effort from staff¹.
The data speaks for itself
%
of patients avoid the doctor because of scheduling hassles¹
is the average cost of a no-show for private practices²
%
of people open a text message within three minutes of receiving it³
%
of patients use search engines to find a healthcare provider⁴
%
of consumers prefer to pay medical bills electronically⁵
What’s Patient Engagement?
ModMed Patient Engagement, powered by Klara, and part of the AI-Powered Practice™, is about more than improved outcomes and greater ROI.⁶ It’s about freeing your team from repetitive busywork so they can focus on high-touch service and let patients feel truly seen and heard. That’s how our solutions encourage and support a truly collaborative approach to care.
Learn how you could decrease no-shows by 50% with these tips.
Real practices. Real results.
See how our solutions are making a difference.
“Patient Collaboration offers the opportunity to get the patient back into the center of our healthcare environment. Physicians, staff and patients all benefit from [it].”
Harish Iyer, MD
“Our seamless office communication helps prevent gaps in the patient journey. We don’t receive patient complaints because the system helps keep our operations tight and efficient.”
Sara Dickie, MD
“We’ve also seen a 32% reduction in scheduling call volume and a 58% reduction in abandoned scheduling calls.”⁷
Ann Baker, COO
Transform Your Patient-Practice Communications
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- 1 “Notable Survey: 61% of Patients Skip Medical Appointments Due to Scheduling Hassles.” Business Wire. November 14, 2022.
2 Triemstra, Justin D., and Lisa Lowery. “Prevalence, Predictors, and the Financial Impact of Missed Appointments in an Academic Adolescent Clinic.” Cureus. 2018.
3 “The Power of Mobile Communications.” Soprano Design. 2019.
4 Jia, X., Y. Pang, and L.S. Liu. “Online Health Information Seeking Behavior: A Systematic Review.” Healthcare. December 16, 2021.
5 “Consumer Trends in Healthcare Payments.” InstaMed. 2023.
6 Marban, S., et al. “Impact of Patient Engagement on Healthcare Quality: A Scoping Review.” Journal of Patient Experience. September 16, 2022.
7 The data and percentages herein are based on a comparison of scheduling calls at Fort Wayne Dermatology Consultants over five weeks before and after implementation of Klara.
