Connect with your patients every step of the way
Let automation do more for you … and your patients
Disconnected systems don’t just slow down your team — they keep your patients waiting. The solution? Start building your AI-Powered Practice™ to help automate the repetitive tasks that eat up the day. By offering patient self-scheduling and secure two-way messaging, ModMed® Patient Engagement, powered by Klara®, helps reduce phone tag so your front desk can focus on the people actually standing in the room.
Let patients help with scheduling
Let patients schedule appointments at their convenience while reducing calls to your office. Easily confirm appointments, send forms, and collect insurance information. Patient-entered data flows directly into structured fields in our all-in-one software.
Automate reminders
Send automated reminder messages prompting patients to confirm or reschedule appointments, check in, pay balances, and more.
Provide app-free mobile check-in
No clipboards. No bottlenecks. Patients securely submit their photo IDs, insurance cards, demographics, and payments from their phones before they arrive. The data flows directly into your practice management platform, keeping your waiting room clear and your front desk focused.
Centralize calls, faxes, and forms
Consolidate all patient communications — including voicemail transcriptions — into one cohesive thread. Your AI-powered inbox prioritizes and routes critical messages to appropriate staff members for faster responses. You can also automatically text links to visit instructions and patient handouts from one platform.
Showcase patient reviews online
Automatically send out satisfaction surveys after appointments, display patient feedback on your website, and organize all reviews in one convenient location for easy responding.
Help your practice get paid quickly
Offer automated payment options that keep patient credit cards on file, automatically text remaining balances with links to pay, and prompt quick patient action without extra effort from staff.
The data speaks for itself
%
of patients avoid the doctor because of scheduling hassles¹
is the average cost of a no-show for private practices²
%
of people open a text message within three minutes of receiving it³
%
of patients use search engines to find a healthcare provider⁴
%
of consumers prefer to pay medical bills electronically⁵
What’s Patient Engagement?
ModMed Patient Engagement, powered by Klara, and part of the AI-Powered Practice™, is about more than improved outcomes and greater ROI.⁶ It’s about freeing your team from repetitive busywork so they can focus on high-touch service and let patients feel truly seen and heard. That’s how our solutions encourage and support a truly collaborative approach to care.
Learn how you could decrease no-shows by 50% with these tips.
Real practices. Real results.
See how our solutions are making a difference.
Transform your Patient Engagement
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- 1 “Notable Survey: 61% of Patients Skip Medical Appointments Due to Scheduling Hassles.” Business Wire. November 14, 2022.
2 Triemstra, Justin D., and Lisa Lowery. “Prevalence, Predictors, and the Financial Impact of Missed Appointments in an Academic Adolescent Clinic.” Cureus. 2018.
3 “The Power of Mobile Communications.” Soprano Design. 2019.
4 Jia, X., Y. Pang, and L.S. Liu. “Online Health Information Seeking Behavior: A Systematic Review.” Healthcare (Basel). December 16, 2021.
5 “Consumer Trends in Healthcare Payments.” InstaMed. 2023.
6 Marban, S., et al. “Impact of Patient Engagement on Healthcare Quality: A Scoping Review.” Journal of Patient Experience. September 16, 2022.
7 The data and percentages herein are based on a comparison of scheduling calls at Fort Wayne Dermatology Consultants over five weeks before and after implementation of Klara.
