Find out how Modernizing Medicine’s approach to customer success and its years of experience in the industry, can help your specialty practice thrive. To learn more, visit modmed.com
Here is a full transcription of the video:
What comes to mind when you hear quality customer service? Responsiveness? A well-trained and knowledgeable team? People who listen and truly care? At Modernizing Medicine®, we take great pride in excelling in all of these areas and more, to help create customer delight. We’ve paved the way with one of the industry leading specialty-specific EHR systems, EMA, and we have the award-winning support team to back it up and help you when you need it most. I think what sets Modernizing Medicine apart from other EHRs in the past is the staff.
I would say the organization by far really goes above and beyond when it comes to their employees. Since the company’s inception, we’ve focused on measuring and elevating the client journey, and customer satisfaction has been at the heart of what we do. And it’s also why we’ve been nationally recognized in the industry by two leading organizations. When you can text somebody that was your implementation trainer a year and a half ago and they respond in 5 minutes because they absolutely just care about what’s going on in your clinic, it really shows.
With superb technology backed by a top-notch customer service team, many of whom have clinical experience, it’s no secret how we’ve helped our clients succeed. Our products and services need to fulfill our customers’ desired provider to patient experience, while also helping drive financial and operational success for their practices. As the healthcare landscape continues to change, it becomes increasingly important to really listen and learn from our clients to improve our products and services. Our clients are the ultimate source of truth. To learn more about our award-winning customer service team or any of our specialty-specific products or services, contact us today.