Modernizing Medicine Receives Customer Service Department of the Year Accolade in 9th Annual Best in Biz Awards


Leading healthcare technology company continues to be recognized for its focus on outstanding customer service

[Boca Raton, Fla.] – December 10, 2019 – Modernizing Medicine, a leading healthcare technology company, has been named a bronze winner in Customer Service Department of the Year in Best in Biz Awards, the only independent business awards program judged by prominent editors and reporters from top-tier publications in North America.

At Modernizing Medicine®, robust technological initiatives have been put into motion to streamline internal processes to impact the client experience. Clients can take advantage of, among other things, in-app tutorials for the end users, 24/7 access to a comprehensive knowledge base and self-guided courses. The combination of technology and Modernizing Medicine’s sophisticated training helps deliver top-notch customer service to the varied medical specialties it

“Our electronic health record (EHR) system, EMA®, along with Practice Management, Analytics and other products and services help to solve the day-to-day clinical, operational and financial challenges that our clients face in their specialty practices. But the true difference is our dedicated team. Our people and the relationships they build with our clients make for a lasting impact. I am proud of our team who continues to work so diligently to delight our customers,” shared Brad Rennick, senior vice president of customer success at Modernizing Medicine.

Since the Best in Biz Awards inception in 2011, Best in Biz Awards’ entrants have spanned the spectrum, from the most innovative local companies and start-ups to some of the most recognizable global brands. With more than 700 entries, the 9th annual program attracted a record number of entries from an impressive array of public and private companies of all sizes and spanning all geographic regions and industries in the U.S. and Canada. Best in Biz Awards 2019 honors were conferred in 80 different categories, including Company of the Year, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Customer Service Department, Executive of the Year, Most Innovative Product, Enterprise Product, Best New Service, CSR Program, Event and Blog of the Year.

Each year, winners in Best in Biz Awards are determined based on scoring from independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. The 2019 judging panel included, among others, writers from Accounting Today, AdWeek, Associated Press, Barron’s, Consumer Affairs, eWeek, Healthcare Innovation News, Inc., Investment Advisor Magazine, USA Today and Wired.

“It seems to get harder each year to select the best of the best in Best in Biz Awards,” said Mark Huffman, Consumer Affairs, returning to judge Best in Biz Awards for the sixth year. “As a consumer reporter, it is particularly gratifying to see so many businesses striving to enhance the customer experience,” stated Mark Huffman, Consumer Affairs.

For a full list of gold, silver and bronze winners in Best in Biz Awards 2019, visit: