Star Retina streamlines daily operations, cuts check-in time by 5–7 minutes, and reduces errors with ModMed
Case Study
Practice Goals
- Streamline front office, clinical, and billing workflows
- Reduce administrative friction, patient wait times, and scheduling errors
- Expand the clinical research department for better trial access
Practice Results
- Streamlined retina workflows and drug inventory management
- Reduced check-in times, registration errors, and admin tasks
- Grew research team from 3 to 17 to support 20 trials
Background
Star Retina struggled with complex scheduling, manual insurance checks, and workflow bottlenecks from legacy software systems. To proactively clear these bottlenecks, Practice Manager Heather Gleason led a solutions-focused approach and transitioned the practice to the all-in-one ModMed® platform. By replacing manual tasks with automated eligibility checks, built-in system faxing, and iPad-based digital consents, Star Retina reduced administrative friction, improved coordination between billing and front-office staff, and enhanced the patient experience.
Heather Gleason shared their results:
5–7 min reduction in patient check-in time
20%–25% reduction in scheduling errors
4–6 administrative hours saved weekly
“By refining our front-office workflows with ModMed, we decreased average patient check-in time by 5 to 7 minutes per patient and saved 4 to 6 hours per week on administrative tasks, allowing our staff to serve patients more efficiently.”
Heather Gleason, Practice Manager
To learn more about the products Heather Gleason discussed, please request a demo at modmed.com/ophth or call 561.235.7502
The statements and conclusions contained herein reflect the opinions of Heather Gleason and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
