Charleston GI increased patient payments with ModMed solutions
Case Study
Practice Goals
- Improve revenue cycle process
- Enhance patient experience
- Reduce complicated patient communication
Key Benefits Experienced
- Increased patient payments with text-to-pay
- Streamlined front desk and procedure communication
- Simplified patient communication with Klara
Charleston GI replaced its previous system with ModMed’s gGastro and Patient Collaboration tools from Klara® as part of the complete ModMed® suite. With four gastroenterology clinics, three endoscopy centers and 11 providers, it needed to enhance efficiency across the board. ModMed’s solutions helped transform its revenue cycle. Since switching to ModMed, the practice has experienced an 88% increase in clinic patient payments and a 20% increase in endoscopy center payments.
Sherry Searson, Business Services Manager, shared these results:
Increased clinic patient payments by 88%
Decreased patient check-in time by 30%
Reduced claim denials with guidance from suggested coding
“Streamlining into an all-in-one system has been the best thing for us. It’s cut down on manual tasks and, with the integration of Klara, has given time back to our staff instead of staying until the end of the day to make phone calls.”
Sherry Searson, CPC, MCS-P, Business Services Manager
The statements and conclusions contained herein reflect the opinions of Sherry Searson and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
