Case Study Midwest Medical Specialists improves outstanding collections and billing time for their multi-specialty practice
Case Study
Practice Goals
- Implement an all-in-one system to resolve disconnected workflows
- Maintain consistent provider documentation for two specialties
- Utilize an integrated payment system without manual interfaces
Key Benefits Experienced
- Streamlined clinical documentation, billing and patient communication
- Enabled providers to document easily using specialty-specific plans
- Provided more ways for patients to pay with ModMed Pay
Background
Midwest Medical Specialists comprises 13 providers and joins together the specialties of dermatology and ENT. The group faced multiple operational challenges across its various locations. Disconnected payment systems and non-specialty-specific EHR and practice management systems caused bottlenecks. After switching to ModMed®, the group’s clinical documentation, financial operations and patient engagement now work together seamlessly. With tools such as ModMed Pay and Klara®, they’ve been able to reduce reconciliation time and increase collections.
Billing Manager, Savannah Leonard, CPC, shares more about the experience with ModMed.
Cut payment reconciliation time by 20 hours monthly
Decreased accounts sent to collections by 13%
Increased patient payment collections by 10%
“ModMed’s integrated financial tools have increased our productivity, cutting the time in half for billing and scheduling staff. With Klara, we’re now able to send pre-collection reminders to patients, which saves our staff a lot of phone calls and helps reduce AR.”
Savannah Leonard, CPC, Billing Manager
A unique specialty mix, made seamless
I’ve been in healthcare since 2007, starting in ENT before joining Midwest Medical Specialists over seven years ago. My biggest growth as a manager has been learning to lead by example and hold myself accountable so that I can empower my team.
Midwest Medical Specialists has a unique specialty mix, with providers in both ENT and dermatology. One of our founding providers is a rare dual-certified ENT and dermatology specialist. This unusual combination meant we previously had separate, non-specialty-specific EHR and practice management systems that created disconnected workflows. With ModMed, our providers can easily switch between ENT and dermatology while maintaining consistent documentation and using specialty-specific plans.
Transformed financial operations with ModMed Pay
Our financial operations have seen remarkable results with ModMed Pay. Previously, we spent 90 minutes or more every day on payment reconciliations. Now, it takes just 30 minutes, which saves us approximately 20 hours monthly. Everything is integrated. We also reduced the number of accounts sent to collections by 13%. We’ve automated our pre-collection workflow so that front desk staff can immediately schedule new appointments after a patient pays, eliminating bottlenecks.
A better patient experience with Klara
We implemented ModMed’s patient collaboration tool Klara because it provides strong patient engagement opportunities. Our patients can view balances online, process payments efficiently and schedule appointments in one smooth process. It saves a lot of phone calls for our front desk staff, and patients no longer have to wait for us to apply a payment before booking their next appointment.
With Klara, patients can control how they interact with us, and we can manage urgent communication easily. They can reach out to the staff about post-appointment issues like wound dressings or prescriptions, without needing to call. This integration has saved valuable time for both patients and staff and has decreased our no-show rate by 5%.
Training creates confidence
ModMed helped us streamline training and accommodate the team dynamics. We found support in the various modes of training and the interactive discussion forums, such as Communities. During implementation, we had ModMed come into our locations for intensive on-site training.
This multifaceted approach empowers everyone on the team so that our entire department aligns around workflows. My team is confident in their abilities and handles their responsibilities efficiently with ModMed. This allowed me to focus on strategic improvements because I’m not spending as much time supporting or instructing staff.
A recommendation for other practices
For practices considering ModMed, I say go for it. I highly recommend ModMed’s all-in-one solution, which makes operations easier to manage. ModMed has always been responsive to our needs. I’ve always been impressed with how many platform improvements are a direct result of client enhancement requests, and it is very cool to work with product managers on a mockup of an idea and then see it come to fruition later down the line. It is continuously improving, so we can keep up with the demands of multiple specialties and locations.
ModMed has transformed how we operate by providing us with an integrated solution that delivers measurable improvements — faster reconciliation times, fewer accounts sent to collections and streamlined payment processing. The result for us at Midwest Medical Specialists is a more efficient practice focused on patient care.
To learn more about the products Savannah Leonard discussed, please request a demo at modmed.com/ortho or call 561.235.7505
The statements and conclusions contained herein reflect the opinions of Savannah Leonard and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
