Laser Vision Correction Center of NJ increases revenue and patient engagement after implementing ModMed and Klara

Background

Laser Vision Correction Center of NJ did not maximize its workflows prior to ModMed^®. They needed to decrease administrative burden for patient and provider satisfaction. The staff struggled with a high number of calls and high demand for appointments, which also created workflow hurdles. To address this, the practice implemented the ModMed all-in-one platform and the Patient Collaboration tool, Klara^®. After implementation, the practice experienced faster charting, more accurate coding, and enhanced patient engagement. The result was increased efficiency and profitability across the practice.

As practice administrator at Laser Vision Correction Center of NJ, it’s my job to shepherd the practice’s growth. I look for opportunities to increase revenue by building efficiency, saving money and increasing performance in ways that don’t risk provider burnout or patient attrition.

I set high standards for how our practice operates. Within approximately eight months of maximizing our use of ModMed and Klara, we were able to show clear improvements across key performance indicators, such as an increase in patient volume and revenue. Our greatest achievement so far has been scaling our operations without extra financial burden. That means we didn’t have to overwork anyone or take on new hiring costs to grow. We’ve been able to grow with less staff. Updated technology made this possible.

Enhanced coding accuracy improved operations

I noticed a difference in our coding accuracy and efficiency soon after working in ModMed. We see a slightly higher volume of patients, and our revenue growth has even outpaced our patient growth as we have become more efficient with technology.

With ModMed, EMA^® makes real-time coding suggestions as providers document patient visits, and we are now coding more accurately and efficiently. ModMed made it possible to streamline our workflow in the examining rooms, and it allows our providers to verify and sign off on code suggestions so that they retain responsibility and control.

Productivity improved with faster workflows

More efficient coding is directly tied to faster charting, which is a major benefit for us. Providers use EMA on a tablet to capture patient information with specialty-specific protocols and adaptive tools. The system presents a clear view of patient history, generates suggested billing codes based on the provider’s documentation, and lets our providers focus more on the patient. Our providers can now finish their work at the end of the day, instead of taking it home on evenings or weekends, which has improved their work-life balance.

With this information connected across our practice, we’ve gained greater efficiencies. We send digital prescriptions and have proof of delivery, saving us the time and energy spent on manual efforts. We find it easier to manage referrals to other providers, especially for our patients who need surgery. Reporting is clear and insightful, allowing us to customize how we review data.

Klara helps patients and providers have more control

Provider satisfaction is important at Laser Vision Correction Center of NJ. We’ve experienced hiring stresses as the available pool of healthcare workers shrinks compared to demand. One of my priorities is using technology to limit provider turnover.

Klara’s simplicity provides us with a higher tolerance for busy days. Even if someone calls out unexpectedly, we can get through the day with a lot less difficulty than before. We don’t have to scramble to answer phones or manage unpredictable conversations. The system lets us see what’s on deck so we can respond effectively, triaging or gathering information as needed.

Klara benefits our patients, too. Streamlined communication is easier to manage for almost everyone, but we’ve also reduced patient no-shows by using Klara’s features like appointment reminders and simple rescheduling options. Improved schedule compliance can help patients address health matters more effectively while avoiding the health impacts or inconveniences of making up for missed appointments. If a patient loses a prescription, we can just send it through Klara, so we have proof of delivery and can save the time and energy spent on manual efforts.

Achieving efficiency goals with ModMed and Klara

With ModMed and Klara, I’m proud of how we’ve been able to scale and grow through efficiency rather than adding workload. The combination of enhanced coding processes, streamlined workflows and easier patient communication has helped us achieve our goals. Our providers are more confident and balanced in their work, our patients are more engaged in their care, and our practice operates with the kind of efficiency that supports sustainable growth. These solutions didn’t just update our technology. ModMed and Klara help us maintain success at Laser Vision Correction Center of NJ.

To learn more about the products Evelyn Concha discussed, please request a demo at modmed.com/ophth or call 561.235.7502

The statements and conclusions contained herein reflect the opinions of Evelyn Concha and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.