Plastic Surgery Webinar: The 5-Star Patient Experience with Marie Olesen
Drew Rosenthal, Medical Director of Plastic Surgery at Modernizing Medicine and Marie Olesen, CEO of La Jolla Cosmetic Surgery Centre & Medical Spa
Delivering 5-star service at your plastic surgery practice starts with keeping your patients at the center of everything you do. When patients are engaged and satisfied, it also impacts the happiness of physicians and staff, which may lead to more positive interactions with patients.
Do you have the necessary tools to help empower your patients and staff and foster better patient-practice relationships? Find out during our exclusive webinar with Dr. Drew Rosenthal, Medical Director of Plastic Surgery at Modernizing Medicine®, and Marie Olesen, CEO of La Jolla Cosmetic Surgery Centre and Medical Spa. A long-time leader in the plastic surgery space, Marie Olesen serves as a consultant to practices seeking to better serve their patients with engaging, empowering and satisfying care experiences.
SOME TOPICS TO BE COVERED INCLUDE:
- The importance of positive interactions with patients in delivering quality healthcare
- Why practices should “strive for 5” and the possible benefits they may receive
- Using reviews and patient feedback to shape a plan for patient satisfaction
- Tools that can help automate tasks, so your staff can focus on patient care
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