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Watch how Modernizing Medicine Gastroenterology’s approach to customer success sets them apart from other EHR vendors.
Here is a full transcription of the video:
What comes to mind when you hear quality customer service? Responsiveness? A well-trained and knowledgeable team? People who listen and truly care? At Modernizing Medicine® Gastroenterology, we take great pride in excelling in all of these areas and more to help create customer delight.
We’ve paved the way for over two decades with one of the industry leading GI-EHR systems, and we have the award-winning support team to back it up and help you when you need it most.
GI is the primary business. So we’ve always a pretty good working relationship and reliable response rates.
Since the company’s inception, we’ve focused on measuring and elevating the client journey, and customer satisfaction has been at the heart of what we do. And it’s also why we’ve been nationally recognized in the industry by two leading organizations.
There’s all these pre-formed templates and letters to send to patients that are all GI specific that are already created for you that make it much easier. I think it certainly makes us more efficient. I think it saves time. They’re not just doing this on their own, they’re waiting to get the feedback from us to see what we think. They’re keeping the end user in mind at all times.
With superb technology backed by a top-notch customer service team, many of whom have clinical experience…it’s no secret how we’ve helped our clients succeed.
Our products and services need to fulfill our customers’ desired provider to patient experience, while also helping drive financial and operational success for their practices. As the healthcare landscape continues to change, it becomes increasingly important to really listen and learn from our clients to improve our products and services. They are the ultimate source of truth.
To learn more about our award-winning customer service team or any of our GI specific products or services, contact us today.