Meet Office Manager Brooke Young
Learn how ModMed helped Morris Dermatology simplify operations and improve the patient experience, while continuing to grow
The ModMedⓇ Practice HERO Award recognizes leaders in operations who harness our solutions to help improve their practice. At Morris Dermatology, Office Manager Brooke Young helped replace four separate systems with a single solution, reducing claim errors and boosting collections. Read how her approach supported growth across a small, multi-location practice.
Brooke Young’s story
After more than two decades in optometry, I joined Morris Dermatology in the fall of 2021. From the beginning, I saw how much time and effort our staff spent managing disconnected systems. We were using four different platforms, none of which worked together. This created inefficiencies and made simple tasks feel unnecessarily complicated.
We are a small practice with two locations in different time zones. Everyone on our team wears multiple hats, including me. I still work at the front desk once a week, and it helps me stay connected with what our staff face each day. Our team is small, but we still manage a full range of responsibilities from check-ins and documentation to billing and patient communication.
Dr. Mindi Morris trusts us to keep things moving behind the scenes so she can focus on patients. But before ModMed, that wasn’t always easy. Multiple systems and the lack of integration meant extra steps, duplicate entries and missed opportunities. Now, everything we need is in one place, which makes a real difference.
Leading change with purpose
We transitioned to ModMed completely remotely. I worked with our nurses and front office to manually transfer every single appointment, one by one, to make sure we didn’t lose anything in the switch. The whole implementation with ModMed was done over Zoom, but it went smoothly because we were committed to making it work. We went live on time, and within a week, it was clear the system was already helping reduce the day-to-day chaos we had experienced with our old software.
With ModMed, we created processes that helped staff adapt quickly and allowed us to move forward without losing momentum. Moving from four independent systems to an all-in-one system immediately saved time and cut down on errors. We also saw improvements in communication, consistency and the overall flow of our office.
Strengthening billing and collections
Billing used to be one of the more complicated areas, especially with all the different payers we work with. Since implementing ModMed, we’ve been able to reduce claim rejections by 26% and increase collections by 7%. Having fewer billing overrides means fewer delays, and we’re able to manage revenue more efficiently. For a small practice like ours, we need these changes to support long-term sustainability without adding new layers of complexity. The system helps us stay ahead instead of playing catch-up.
That’s why finding the right system to partner with was important. With ModMed, we found a solution that not only supports our daily operations but also understands the needs of our small practice. We’ve continued to grow without sacrificing the personal care our patients count on.
Learn more about our ModMed HEROs.
The statements and conclusions contained herein reflect the opinions of Brooke Young and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
