Polley Clinic scales clinical capacity and enhances access across 7 sites by partnering with ModMed
Case Study
Practice Goals
- Centralize operations and streamline clinical documentation
- Improve patient flow and communication to decrease wait times and no-shows
- Strengthen financial performance and reduce claim rejections
Key Benefits Experienced
- Streamlined workflows and enabled same-day note finalization
- Replaced 80% of phone tag with ModMed Patient Engagement
- Recovered $60K monthly revenue with personalized oversight with ModMed RCM Services
Background
Polley Clinic provides essential dermatological care across seven rural offices. Their previous server-based system was fragmented, reducing staff efficiency and increasing patient wait times. To streamline operations, speed documentation, and optimize revenue, the practice turned to the integrated suite by ModMedⓇ. This transition created a uniform, user-friendly environment with immediate improvements in clinical workflow, financial transparency, and operational efficiency, enabling the clinic to expand patient volume while maintaining its high level of care.
Practice Administrator, Betsy Garner, shared these results:
$60K recovered monthly revenue
80% digital patient engagement
5-10% reduction in no-show rate
“In our rural area, we are often the only option for miles. ModMed enables us to work at a scale that ensures our patients don’t have to face a year-long wait for care. It has turned a slow, painful process into clinical efficiency, letting us focus on the people, not the paperwork.”
Betsy Garner, Practice Administrator
To learn more about the products Betsy Garner discussed, please request a demo at modmed.com/dermatology or call 561.235.7501
The statements and conclusions contained herein reflect the opinions of Betsy Garner and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
