Optimize Intake for a Better Patient Experience — and Greater ROI
Learn how to cut the cost of frustrating patient intake
Your patient intake experience might be getting in the way of patient care before it even begins — creating a frustrating experience for staff and patients alike — if it looks anything like this:
Patients walk in the door, and the front office staff asks them if they downloaded the app and filled out the intake forms online. App? Intake forms? Never heard of them. Or maybe they tried and the app wouldn’t load. It crashed on page 5. Or they did fill it out, and the system just can’t connect it to their chart.
Out comes the clipboard. The patient takes a seat, questioning how many times they need to rewrite their name, address, and date of birth. Front office staff must now manually input the data or validate it, leading to longer wait times for patients and increasing the risk for data entry errors.
No one is happy in this situation. And an unhappy patient might decide to go elsewhere. According to a Patient Experience Report conducted by Klara®, 73% of patients agree they keep a “mental scorecard” of all the things they like and dislike about a new doctor’s office. If the score is low enough, may seek out a doctor that better meets their expectations for timeliness, friendliness of the staff, and use of modern technology. That includes 68% of patients who consider a fast check-in process important.
To put it simply: A friction-filled patient intake process is a lose-lose situation for patients and staff alike.
The good news is that ModMed® has a solution. Using technology to simplify the patient intake process creates a win-win for patients and staff — and can even help you increase front office efficiency by up to 66%. Here’s how.
What can you do to transform your check-in process?
Ditch the apps and portals
You can significantly reduce friction for your patients by removing the need to download an app or remember a password.
- Keep it simple with text links: A system that sends a link via text lets patients complete demographics and forms on their own time.
Lower the barrier to entry: An app-free experience is easier to adopt, which drives higher completion rates before the appointment even begins.
Connect the mobile and in-office journey
Get rid of the frustration caused when patients start paperwork online, only to be handed a clipboard when they walk through the door. A fully online process will:
- Let patients pick up where they left off: Link mobile intake with in-office kiosk so patients can pick up where they left off on the kiosk when they arrive, rather than starting over.
- Give staff one view: This creates a single source of truth for your front desk, so they can instantly see what is outstanding without checking multiple systems.
Reduce manual data entry
Administrative burden often comes from having to type patient-submitted information into the chart manually.
- Sync directly to your records: A streamlined solution lets patient data flow directly into your EHR and Practice Management systems.
- Automate updates: Instead of scanning papers or copy-pasting, staff can simply reconcile updates to insurance and medical history within the chart, freeing them up to focus on patient care.
One solution to rule them all
Transforming your process can be as simple as adopting the Patient Intake solution offered by ModMed®. ModMed Patient Engagement, powered by Klara, can help simplify data collection, improve accuracy, and create a single, modern experience for patients and staff. Stop managing disconnected systems — schedule a demo today.
This blog is intended for informational purposes only and does not constitute legal or medical advice. Please consult with your legal counsel and other qualified advisors to ensure compliance with applicable laws, regulations, and standards.
