Covington ENT & Allergy Clinic significantly reduces denial rate and improves financial health with ModMed RCM Services
Case Study
Practice Goals
- Scale operations seamlessly without increasing headcount
- Eliminate manual billing burdens and administrative overhead
- Gain dedicated RCM support to manage metrics and financials
Key Benefits Experienced
- Maintained lean staffing while seamlessly managing increased patient volume and collections
- Reduced denial rates from 17.9% to 0.6%
- Maintained a healthy DSO of 26 days despite increased patient volume
Background
Since its inception, Covington ENT & Allergy Clinic has experienced accelerated growth, expanding its services to include allergy and audiology. To help manage this rapid scaling without the burden of hiring additional staff, they teamed up with ModMed®. By using ModMed’s RCM Services, the practice reduced manual administrative workflows and replaced reactive billing with proactive, specialist-led management, successfully balancing increased volume with exceptional financial stability.
Joshua Calderone, Practice Manager, shared their results:
97% reduction in denial rate
26 days sales outstanding (DSO)
Increased patient volume and collections
“ModMed RCM is not just a service; they are an extension of our internal team. They’ve provided the infrastructure to scale our operations, allowing us to handle increased business volume without adding staff. It’s a level of efficiency and billing knowledge we simply couldn’t achieve on our own.”
Joshua Calderone, MPH, COPM, Practice Manager
To learn more about the products Joshua Calderone discussed, please request a demo at modmed.com/ent or call 561.235.7506
The statements and conclusions contained herein reflect the opinions of Joshua Calderone and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
