Southern Eye Associates: Streamlining operations and reducing call volume with ModMed
Case Study
Practice Goals
- Save time, eliminate system downtime, and reliance on paper charts
- Optimize revenue cycle and financial visibility
- Enhance communication with patients across five locations
Key Benefits Experienced
- Saved 1,026 hours using Protocols and 908 hours using the Patient Portal*
- Decreased denied claims and payment cycles
- Reduced patient call volume and hold times by 90%
Background
Southern Eye Associates, a growing practice with 17 providers and five locations, needed a solution to replace unstable server-based systems that frequently forced staff to return to paper charts. The practice modernized its operations by implementing the integrated ModMed® suite, including EHR, Practice Management, and Patient Engagement. Today, the flexible, cloud-based system supports the team from anywhere, offering near real-time financial visibility, accelerated payment turnaround, and improved patient communication.
Tia Robison, Operations Manager, shared their results:
0.34% denial rate achieved
1,900+ combined hours saved*
~90% reduction in patient call volume
“Being able to operate in one unified system — from check-in to billing — has fundamentally transformed our practice’s efficiency and broadened our horizons. It’s given us the freedom to move away from being tethered to a desktop and focus on patient care.”
Tia Robison, Operations Manager
To learn more about the products Tia Robison discussed, please request a demo at modmed.com/ophth or call 561.235.7502
* The metrics provided cover the timeframe of June 1, 2024, to May 31, 2026.
The statements and conclusions contained herein reflect the opinions of Tia Robison and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
