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Olansky Dermatology drives double-digit growth and return on investment with ModMed Patient Retention

Published Date
Author modmed

dermatology success story

Case Study

Practice Goals

  • Improve patient experience through frictionless and automated communication
  • Generate revenue by reengaging existing patient cohorts
  • Reduce staff burden through automated operational workflows

Key Benefits Experienced

  • Scaled AI-driven preventive care outreach across a 30K patient base
  • Achieved double-digit growth via efficient patient reactivation
  • Streamlined scheduling at scale without increasing staff overhead

Background

Olansky Dermatology, serving 30,000 patients across four locations, found manual patient tracking and outreach untenable. To prioritize preventive care and avoid treatment gaps, they implemented ModMed® Patient Retention (formerly Bonsai Health). They were guided by the four pillars that serve as key decision factors when they’re evaluating technology solutions: Enhancing the patient experience, improving patient outcomes, reducing staff workload and boosting revenue. Using AI-driven automation, the practice streamlined scheduling and patient reactivation while maintaining a lean administrative workflow.

Trent Renta, COO, shared their results:

4,600+ appointments booked in 10 months

Double-digit growth in patient retention

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Achieved their 4 pillars of practice success

A photo of Trent Renta, COO of Olansky Dermatology

“ModMed Patient Retention provides a clear financial benefit by helping to fill open frames on the schedule and reactivating existing patients. It is one of the most impactful technologies we have implemented, scaling rapidly to meet demand while allowing our staff to focus on what matters most.”

Trent Renta, COO

To learn more about the products Trent Renta discussed, please request a demo at modmed.com/dermatology or call 561.235.7501

The statements and conclusions contained herein reflect the opinions of Trent Renta and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.