Eye Physicians and Surgeons of Augusta cuts patient wait times by 50% and boosts patient volume by 20% with ModMed
Case Study
Practice Goals
- Eliminate slow, fragmented systems
- Decrease patient wait times and no-show rates
- Improve financial reporting and revenue cycle processes
Key Benefits Experienced
- Streamlined workflows from patient check-in to checkout
- Cut average patient wait times and no-show rate in half
- Improved AR and billing processes for clean claim submission
Background
Eye Physicians and Surgeons of Augusta faced slow systems, long patient waits, and inefficient documentation, leading to doctors spending hours on charts and low financial metrics, with a 15% patient no-show rate. By implementing the integrated ModMed® suite, including our EHR, practice management, RCM services, payment processing, patient engagement, and digital check-in kiosks, the practice streamlined the patient journey, boosted efficiency, and gained financial visibility that revealed revenue gaps.
Wendy Burmeister, Administrator, shared their results:
50% reduction in average patient wait time
20% increase in patient throughput
53% increase in Google ratings
“Partnering with ModMed has been a game changer for our practice. We’ve increased our daily patient throughput by approximately 20% and successfully cut patient wait times in half.”
Wendy Burmeister, Administrator
To learn more about the products Wendy Burmeister discussed, please request a demo at modmed.com/ophth or call 561.235.7502
The statements and conclusions contained herein reflect the opinions of Wendy Burmeister and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
