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The Modern Revenue Cycle: Benchmarks, Billing, and Leveraging AI

Maggie Dockery, Brandt Jewell

PRESENTERS

Maggie Dockery
Senior Director of Continuous Improvement, ModMed

Brandt Jewell
Senior Vice President, Coker Group

This webinar was recorded August 26, 2026.

The root causes of most revenue leaks happen long before a claim is ever generated. If you aren’t sure exactly where your workflows are breaking down or how to fix them, it’s time to take a closer look.

Join Maggie Dockery, Senior Director of RCM Continuous Improvement at ModMed®, and Brandt Jewell, Senior Vice President at Coker Group, for an educational, insight-driven webinar designed to help you navigate today’s shifting financial landscape. This session will focus on the practical “why” and “how” of upgrading your patient intake, daily billing workflows, and denial management processes. We will compare traditional revenue cycle methodologies, show how to measure against top industry benchmarks, and help you set up your practice for success with AI adoption.

You will learn about:

  • Front-end efficiency: Streamline patient intake and manage prior authorizations before they impact your claims.
  • Data-driven billing: Benchmark against industry standards and leverage tools to improve your charge capture.
  • Denial and collection management: Strengthen your back-end recovery processes to effectively reduce claim rejections.
  • The role of AI: How to leverage AI and automation in your billing workflows and clinical documentation.