All-in-One ModMed Podiatry Software: Improving Operations at New Tampa Foot & Ankle

Learn how this podiatry practice enhanced its scheduling, patient engagement and bottom line by switching software

BACKGROUND

Dr. Stephen F. Levin of New Tampa Foot & Ankle, located in Wesley Chapel, Florida, treats foot and ankle pain, plantar fasciitis and neuromas, and offers wound care, foot surgery and more.

When the practice’s EHR system was acquired by ModMed^®, Dr. Levin and his team had the choice to stay with that system or look at other options. As part of their due diligence, they requested several demos of various systems, one being ModMed Podiatry.

Practice Administrator Diane Levin shares why they chose the all-in-one podiatry software from ModMed and explains how it has improved provider scheduling, patient engagement and the practice’s bottom line.

CONNECTING THE TEAM SEAMLESSLY

Having EMA^® EHR and the Practice Management (PM) system all in one platform connects our entire team seamlessly. For example, after my front office team scans a patient’s insurance card and driver’s license, my back office staff can see the attachments on their iPads in the chart. I can’t imagine using one clinical software and a totally different practice management software anymore.

My staff likes that they can take pictures of patients’ wounds, via the iPad for example, to accompany what the doctors or medical assistants have documented in the charts. A picture is worth a thousand words and can be instantly attached to specific parts of the electronic patient record.

Also, appointment reminders go out seamlessly, which patients love. Any changes can be made with the click of a button, so it’s been really user friendly for staff too. We need to maximize utilizing all of our appointment time slots, getting those appointments confirmed and patients in the door. If someone can’t make it, and we need to cancel the appointment, we can utilize the wait list built into the PM system and get somebody else in, which has been amazing.

The scheduling format is the best I’ve seen out of all the PM systems I’ve used. When we added another doctor, I was able to easily format two different schedules without having to go through numerous complicated steps.

STRAIGHTFORWARD FINANCIALS

When we implemented ModMed Podiatry, we brought our billing back in house. Collecting the money has been very easy and is much quicker. We have better control over our claims being checked and marked to go out in real-time. Due to the tabs within the financials/billing screen, we’re easily able to see when claims are denied or if there is an issue; therefore, we can address them closer to real-time as opposed to days/weeks/months later. This equates to money coming in on a more steady and reliable basis.

When a patient asks questions about their account balance, my checkout desk person can easily look at the ledger and date of service and inform the patient. It’s very easy to understand.

The experience with the Analytics platform has been amazing. I rely on it to run various weekly financial and productivity reports to gauge how we’re performing. This helps me determine what AR is still out there and what I need to do, or need to delegate to my team. Our billing has improved, and we now have access to the hard data ourselves to ensure we are performing successfully. Our biller can easily track how many of each retail item we dispense monthly and recommend when we may want to consider a price increase.

PERSONALIZED CUSTOMER SERVICE AND SUPPORT

What differentiates ModMed from other companies I’ve experienced is their customer service and support. Their team is invested in each user, no matter the size of the practice, and it feels like they truly want us to succeed. This is what every EHR company should be doing. I haven’t seen that as a standard in the industry, but I’ve had the pleasure of experiencing it with ModMed.

The statements and conclusions contained herein reflect the opinions of Diane Levin and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.

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