Virginia Physicians for Women Cuts Scheduling Calls by 30% and Reduces Denial Rate to <1% with ModMed
Case Study
Practice Goals
- Reduce provider documentation burden and save staff time
- Improve the revenue cycle and financial health
- Simplify patient communication and automate messaging
Key Benefits Experienced
- Completed provider notes by end of day, eliminating nightly charting
- Reduced Days Sales Outstanding (DSO), denial rate and A/R
- Dropped call center volume from 24,000 to 17,000 calls per month
Background
Virginia Physicians for Women (VPFW), a 45-physician, six-location OBGYN practice had used the same EHR since the 1990s. Frequent freezing, glitches, and security issues led them to seek a modern solution that could grow with the practice. VPFW chose the ModMed® OBGYN suite and Patient Engagement, powered by Klara®, for its ability to adapt to their existing workflows. The OBGYN-specific platform, created by practicing OBGYNs, was a key differentiator, significantly improving efficiency, work-life balance, and financial health.
Bridget Blakemore, COO, shared their results:
~30% reduction in monthly scheduling calls
Reduced denial rate to less than 1%
Improved provider work-life balance
“We had providers who were 30 days behind in finalizing notes, and now, with ModMed, they are finishing their notes by the end of the day, eliminating after-hours charting. With the addition of ModMed Scribe, the time savings and efficiency have grown even more.”
Bridget Blakemore, COO
To learn more about the products Bridget Blakemore discussed, please request a demo at modmed.com/obgyn or call 561.998.2266
The statements and conclusions contained herein reflect the opinions of Bridget Blakemore and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
