Frontier Dermatology reduces revenue cycle FTEs by 44% and drops denials below 1% with ModMed
Case Study
Practice Goals
- Consolidate systems into one integrated platform for scalability
- Improve data accuracy to eliminate revenue leakage
- Automate payment and allocation workflows for staff efficiency
Key Benefits Experienced
- Streamlined operations across 100+ providers and 40 locations on a standardized platform
- Maintained a <1% denial rate consistently
- Reallocated 16 FTEs due to auto-allocated payments with ModMed Pay
Background
Frontier Dermatology, the largest physician-owned and led dermatology practice in the Pacific Northwest, faced challenges scaling operations with a disjointed legacy system. This led to manual workflows, inaccurate billing data, and a high denial rate. After using the ModMed EHR, they later implemented ModMed Practice Management and ModMed Pay to streamline their revenue cycle and standardize operations across the enterprise. With a unified solution, they’ve leveraged automation and data accuracy to dramatically transform the practice’s financial health.
Dena Langan, Vice President of Revenue Cycle, shared their results:
Less than 1% denial rate
44% reduction in Revenue Cycle FTEs
10% decrease in employee turnover
“Our denial rate previously hovered between 7% and 12%. After switching to ModMed and implementing Claim Scrub Rules, we dropped to 2% in the first month and have since maintained a rate below 1%. That is a huge, game-changing success for our revenue cycle.”
Dena Langan, Vice President of Revenue Cycle
To learn more about the products Dena Langan discussed, please request a demo at modmed.com/dermatology or call 561.235.7501
The statements and conclusions contained herein reflect the opinions of Dena Langan and not those of ModMed. ModMed makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
