messages
sent to date1
1M+
appointments
confirmed to date
Automation
Automation so personalized it feels like a conversation
Automate your existing touchpoints across the healthcare journey to engage patients at scale through text messaging, and enable staff to focus on improving patient outcomes.
Appointment reminders
Appointment reminders in the palm of your hand
Keep appointments top of mind for busy patients and help reduce no-shows with text reminders. Allow them to confirm, cancel or reschedule in seconds, keeping your schedule full.
Messaging
Two-way conversations are better than one
Help decrease patient frustration by allowing them to initiate conversations through true, two-way messaging. Read their message, or review their chat history, to craft a thoughtful, quick response.
Web chat
Your future patient is knocking at your digital front door
Engage with patients while they’re on your site. Web chat allows them to self-schedule appointments and initiate a conversation with your practice while you’re already top‑of‑mind.
Call-to-text
Goodbye non‑stop ringing, hello call‑to‑text
Give patients the option to turn their call into a text message, reducing hold times and phone volume, while clearing the lines for those who prefer to stay on or may not have cell phones.
Voicemail transcriptions
Capture key information without picking up the phone
Transcribe voicemails using cutting-edge transcription technology so your staff can select the most critical details to listen to — and skip the rest.
Broadcast messaging
Message thousands of patients within seconds
Reach your patients at scale. Weather happens, offices close, and even doctors get sick. Broadcast messaging helps you stay on top of the unexpected and keep your patients informed.
EHR integration
Patient information where you need it most
Export relevant patient messages into your EMA® or gGastro® EHR with the click of a button, keeping records updated and accurate, and eliminating time-consuming manual data entry.
Textable numbers
Patients text your practice, not your phone
Allow your medical practice phone number to accept text messages or have us provide a number for you. Either way, you don’t have to worry about patients texting your cell phone, you’ll receive all their messages within ModMed® Patient Engagement powered by Klara®.
Why practice users love using ModMed Patient Engagement
Our staff does not spend time answering simple questions over the phone. Instead, they can message the patients to answer these common questions in seconds.
Ann Baker, COO, Fort Wayne, IN
Ready to spend more time with patients and less time on the phone?
Discover how ModMed Patient Engagement can help by scheduling a personalized 30-minute demo using the button below.
1 Klara utilization statistics based on internal benchmarking as of February 2025.