ModMed® Patient Engagement that simplifies access and reduces staff workload
Activate the digital front door to your AI-Powered Practice™
Every step of the patient journey. One connected solution.
Your AI-Powered Practice extends far beyond the exam chair — and it begins in the palm of your patients’ hands. Give them the flexibility to schedule visits, complete digital intake, and pay balances. This convenience shifts the data-entry burden off your staff and keeps your phone lines open, clinical data moving, and financial ledgers synced — from the first touchpoint to the final bill.
%
reduction in scheduling call volume
– Fort Wayne Dermatology Consultants¹
fewer inbound calls per week
– Mann Eye Institute¹
%
more speed to payment
– Five Valleys Urology¹
More flow. Less friction.
| With ModMed Patient Engagement | Without ModMed Patient Engagement |
|---|---|
Focused staff: Calls shift to text to help lower inbound scheduling calls by up to 32%¹ and automatically routes 70%² of messages to the correct staff. | Chaos: High call volumes bottleneck the front desk, trapping patients on hold and diverting staff attention away from the lobby. |
Centralized threads: AI routes requests into a single, organized thread, reducing duplicative labor to ease front-desk workloads. | Scattered messages: Juggling separate channels fragments requests, forcing staff to manage multiple uncoordinated systems. |
Digitized check-in: Patient data flows straight into your EHR, automating intake and reducing delays so you can focus on care. | Paper clipboards: Hand-typing forms delays check-in, backs up reception, and introduces inaccuracies into clinical charts. |
Streamlined collections: Transactions sync to Practice Management for real-time transparency, accelerating payments and reducing friction. | Disjointed billing: Disconnected systems obscure transparency, forcing staff to spend valuable time chasing down outstanding balances. |
Automated retention: Software reviews data to initiate rebooking no-shows and re-engaging lapsed patients without staff effort.³ | Manual chart mining: Staff must query patient databases for static reports, letting follow-up opportunities slip through the cracks. |
Tailored education: Deliver automated custom pre- and post-op instructions for ENT, podiatry, GI, urology, etc., keeping patients prepared without extra staff effort. | Information gaps: Relying on physical packets risks lost paperwork, leaving patients flooding the front desk with preventable calls for clarification. |
Connect with patients before they walk through the door
Explore a suite of engagement tools designed to link every step of the journey, helping your staff trade chaotic phone lines for a unified digital workflow.
Call-to-text
Convert calls and transcribed voicemails into encrypted text chats.
Messaging
Keep patient communication flowing with app-free two-way texting and broadcast messaging.
Online scheduling
Offer patients 24/7 easy-to-access patient scheduling right from their devices.
Patient intake
Collect intake forms and insurance information before the patient arrives for their visit.
Appointment reminders
Reduce patient no-shows with customizable, automated appointment reminders.
Patient feedback
Trigger post-appointment surveys to gather actionable insights and increase online reviews.
eStatements
Send text-based payment links that let patients settle balances from their own devices.
Retention³
Send out recalls and re-engage lapsed patients, rebook cancellations and no-shows, and surface gaps in care with AI automation.
Benefits from the lobby to the ledger
Our text-based, app-free tools are designed to manage patient touchpoints across the entire clinical and financial journey. From the front desk to the final bill, communication flows. You keep your schedules full and your financial workflows synced, all without forcing anyone to remember another password.
Front office
Exam room
Billing office
Front office
Route messages: Automatically sort inbound requests to reduce daily call volume.
Fill your calendar: Enable seamless self-service scheduling directly from mobile devices, day or night.
Launch reminders: Send automated appointment reminders to help keep your daily schedule full.
Collect intake data: Pull pre-visit forms and insurance details into the chart.
Exam room
Prep patients: Deliver proactive pre-visit instructions before patients arrive at the clinic.
Gather history: Collect past medical history from intake to complete records.
Focus on the patient: Use AI scribe to capture the details and suggest notes for your review.
Automate follow-up: Send recovery instructions and other messages without tying up clinical staff.
Billing office
Sync financial data: Connect ModMed Practice Management and ModMed Pay to unify RCM workflows.
Update balances: Pull patient balances in near real time to help ensure accurate billing totals.
Dispatch eStatements: Send text-based payment links directly to patient mobile devices.
Post payments: Drop patient-submitted card transactions directly into your practice’s main ledger.
Why practices love using ModMed Patient Engagement
Time is money, and having the all-in-one dermatology software system from ModMed, along with ModMed Patient Engagement, streamlines operations by having all the information we need in one place. Communication between our teams has also improved.
Allie Davis, Practice Manager
By leveraging ModMed’s Patient Engagement tools, we cut our no-show rate in half. Additionally, the impact on our reputation has been incredible — our Google rating has climbed from a 3.2 to a 4.9.
Wendy Burmeister, Administrator
We reach about 80% of our patients through ModMed Patient Engagement powered by Klara. It is much faster than the phone and has essentially eliminated manual phone tag.
Betsy Garner, Practice Administrator
Before ModMed Patient Engagement, the practice used disparate systems for patient communication. Now, we have a unified system for appointment reminders and patient messaging. As a result, we’ve experienced a 15% reduction in call volume and no-shows.
Melanie Scott, Director of Operations
Tight integration with ModMed EHR and Practice Management
Disconnected systems force your staff to manually transfer patient updates into the chart. With ModMed Patient Engagement, you skip the daily reconciliation.
Details collected during intake or text payments flow directly into the patient record. Your team reduces double data entry, which helps maintain the accuracy of your clinical and financial data.
Take engagement further with AI-powered patient retention3
Target the right charts:
Syncs with ModMed Practice Management and leverages AI to automatically identify overdue patients, no-shows, recent cancellations, and lapsed patients.
Automate your outreach:
Launch tailored text and email campaigns with one click to help you reconnect without tying up the front desk.
Return patients to care:
Text secure booking links directly to patients, helping bring them back into the care loop.
See our patient engagement tools in action
Schedule a demo today
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1 Results may vary based on practice size, product usage, and other factors. Each statistic is based on one ModMed user.
2 Based on ModMed data from January 1, 2026, to May 31, 2026
3 Currently available for select specialties.
Disclaimer: This page includes “forward-looking statements,” including information about solutions and features that are not yet available. The decision and timing regarding release and development of solutions and features may be subject to change. Actual solutions and features may differ materially from any of those expressed here or in other forward-looking statements. Any purchasing decisions made by you should be solely based on ModMed’s existing solutions and functionality.
Product images are for illustrative purposes only.