Move beyond patient communication into active engagement
Centralize communication channels, increase provider collaboration and automate outreach workflows — all to help you focus on patient outcomes
Video
We have saved hundreds and hundreds of hours of phone calls.
Jason Miller, MD, Freehold, NJ
Multichannel patient communication, all in one place
Enable your patients to send text messages to your practice, while webchat captures online visitors. Convert call volume into secure messages with call-to-text functionality, and transcribe voicemail messages with voicemail transcription. No matter how your patients reach out, it all lands in ModMed® Patient Engagement, powered by Klara®.
Messaging
Make it easy for patients
to reach your practice
Web chat
Capture new patient
interest, 24/7
Call-to-text
Allow patients who call
to start texting instead
Voicemail
transcriptions
Read minute-long
voicemail calls in seconds
Patient Communication
Communicate with patients on their preferred channel
ModMed Patient Engagement offers easier, faster communication for both patients and practices.
- Connect via text, web chat, and phone
- Enable patients to self-schedule appointments and easily start message conversations
- Have patients submit forms online without needing a patient portal, username or password
utilization rate compared to patient portals1
Team Collaboration
Decrease manual message triaging
Help your staff respond to patients faster with intelligent message routing.
- Automatically route patient messages to staff members – immediately
- Create shared inboxes and @mention other staff to increase healthcare collaboration
- Connect with pharmacies, labs, and other network providers without sitting on hold
thousand
active staff supported
messages
sent to date2
NPS score
across 57k patient responses,
ranking “amazing”
Patient Communication
Communicate with patients on their preferred channel
Not all workflow automation tools were built like ModMed Patient Engagement.
- Automate patient appointment reminders without losing that personal feel
- Encourage no-shows to reschedule right from their phone
- Send personalized pre- and post-visit instructions and follow-ups
No password, email, or app download required
Make it easy for patients to reach your practice. Using ModMed Patient Engagement doesn’t require a password, email or app. Security is still top-of-mind though, with two-factor-authentication (2FA) available to every patient who wants it.
HIPAA-compliant practices: Meet secure patient messaging
Send patient messages as standard texts or encrypted ones. For encrypted messages, we’ll include a link directing them to ModMed Patient Engagement to help you stay HIPAA-compliant and keep their information protected.
Patient text messages won’t interrupt movie night
Give patients your textable practice number and don’t worry about your cell phone buzzing all night. Your messages will be waiting for you in ModMed Patient Engagement.
Why practice users love using ModMed Patient Engagement
We have a unified system for appointment reminders and patient messaging. As a result, we’ve experienced a 15% reduction in call volume and no-shows.
Melanie Scott, Director of Operations, Missoula, MT
Ready to move beyond patient communication into active engagement?
Discover how ModMed Patient Engagement can help by scheduling a personalized 30-minute demo using the button below.
1 Klara utilization statistics based on internal benchmarking as of February 2025; Assistant Secretary for Technology Policy, Individuals’ Access and Use of Patient Portals and Smartphone Health Apps (2022).
2 Klara utilization statistics based on internal benchmarking as of February 2025.