What payment methods does ModMed Pay support?

ModMed Pay offers flexible payment options designed to meet modern patient expectations. Patients can pay both in-office and remotely through: eStatements: Text a payment link directly to the patient's phone Online quick pay: A simple link from the practice website for fast payments Patient Portal: Patients log in to view balances and pay at their convenience ModMed Kiosk: An in-office self-service iPad where patients can view their balance and enter payment details Wireless terminal: In-person payments at the front desk The platform accepts most major credit cards, including Visa, Mastercard, Discover, and American Express. ModMed Pay also accepts ACH payments, FSA/HSA cards, and contactless options like Apple Pay. ModMed Pay includes a card-on-file feature that allows patients to save their card information for recurring transactions. If a payment is declined, the system checks with issuing banks for updated card details. This is designed to help reduce failed transactions and support payment continuity without requiring patients to manually update their information.

How does ModMed Pay integrate with practice management?

ModMed Pay syncs directly with ModMed Practice Management, allocating and posting payments to line items. This can help reduce manual data entry and time-consuming reconciliation tasks. Staff can view transaction statuses through the payments dashboard, creating a streamlined workflow from payment collection to account updates.

What are the benefits of using ModMed Pay for my practice?

ModMed Pay is built for specialty healthcare practices and fully integrated with ModMed's EHR EMA and ModMed Practice Management. Unlike standalone payment processors, it creates a unified workflow where clinical documentation, scheduling, and patient payment processing work together. For your practice, that could mean: Less manual data entry and payment posting Fewer inbound calls and reconciliation tasks Real-time payment visibility for your billing staff Patients manage payments through the same Patient Portal they already use for prescription refills, lab results, and telehealth visits. They can view billing statements and settle balances online, on their own time. By offering convenient healthcare payment systems, practices can boost patient satisfaction while simplifying administrative workflows.

Can patients set up payment plans through ModMed Pay?

Yes. ModMed Pay supports flexible payment plans with autopay functionality. Patients can save their card on file and set up recurring payments that fit their budget. Payment plans are designed to help practices improve collection rates while giving patients manageable options. Payment plans can be configured by the practice to help patients settle outstanding balances over time or prepay for upcoming services. Providers and patients agree on the payment plan terms, including start and end dates and payment amounts. Practices can automate recurring payments using a saved card on file, simplifying ongoing payments and reducing manual follow-up for staff.

How is patient payment information protected with ModMed Pay?

ModMed Pay processes payments through integrated terminals and encrypted online channels. Card-on-file data is encrypted and stored within the system, not locally on practice computers. This approach helps protect sensitive financial information while enabling convenient payment options for patients.

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Schweiger Dermatology Group is the largest dermatology provider in the Northeast. Before we used Clara, we were primarily a telephone based company. We had a central call center, but there was a lot of delay in communications. One of the biggest challenges we face as a practice is the, we call it like the endless circle of phone tag with our patients where, you know, a patient calls in, we send in a request to our clinical team. They have to then call the patient back and they're leaving a voicemail. Patient then calls back and that loop continues again and again. Clara does a great job of trying to prevent phone tag. It makes it easy for the patient. The interface with Clara is very straightforward. It's nice that they don't need a password to log in, that it can be done right through their text messaging, which pretty much everybody's comfortable with now. There's not a lot of extra button pushing, not a lot of extra web pages to scroll to, no app to download. It's really very easy to use. Once we implemented Clara, we put the patient in direct contact with the provider, cutting out the middleman and the message taking, and patients were able to get answers right away. We've saved hundreds and hundreds of hours of phone calls. I think one of the ways that Clara differentiates themselves from other platforms is their transparency. The ability to see all of the conversation between a patient, everything internally and externally that's happening between a staff member and a patient really allows everybody to be in the know and take any action needed. They seek to understand our problem and they come to us with really creative solutions. They've been an amazing partner from the beginning. Using Clara has definitely improved our revenue because we've been able to increase our numbers of patients. It does give the patient a little bit more control, is something you don't generally see in antiquated medical communications. Clara really does show innovation. The way we use it has worked very well with our patient support center. I would absolutely recommend Clara to other healthcare providers. I think we would still be in the dark ages of communication if we didn't use Clara.

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Integrated medical payment processing solution

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Patient Payment Processing. Simplified.

Today’s patients pay bills online and use their mobile phone to send payments to friends and family. ModMed® Pay can help you meet the expectations of the modern patient, while streamlining the way your practice inputs and tracks medical transactions.

Our patient payment solution can help your practice:

Cater to changing patient expectations with payment options like text to pay, online quick pay, Patient Portal payments, ModMed Kiosk payments, payment plans and autopay.
Ability to save “cards on file” for payment plans and autopay.
Reduce data entry – our solution automatically syncs transactions to Practice Management and the patient account.
View transaction statuses in real-time with our innovative payments dashboard.
Collect payments in-office using ModMed Kiosk and our modern terminal options.

Offer the convenience of digital and contactless patient payments, payment plans and more with ModMed® Pay. See our modern payment processing solution in action!

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Integrated medical payment processing solution

Flexible patient payments with less admin work

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