Patient Reminders and Patient Surveys

Get in Touch With Your Patients and Help Reduce No-shows

Patient Reminders and Patient Surveys

Get in Touch With Your Patients and Help Reduce No-shows

Interfaced with our Practice Management system, Patient Reminders and Patient Surveys are new patient communication solutions designed to help your practice reduce patient no-show rates and improve patient satisfaction. These new patient engagement tools can:

  • Confirm appointments with automated texts, emails and phone calls
  • Remind your patients of upcoming appointments
  • Engage no-show patients for a future appointment
  • Update your patients with last-minute schedule changes or delays
  • Receive feedback after each appointment with automated patient surveys

Both Patient Reminders and Patient Surveys offer bidirectional interfaces with Modernizing Medicine’s PM system. So not only do you get to easily review survey results, but when an appointment is confirmed or canceled by a patient via text, phone or email, it’s updated directly within the PM system and patient confirmation status is updated hourly.

Patient Reminders

Appointment reminders

Patient Reminders uses patient-centered practices to help achieve a lower no-show rate. That means connecting with patients at different times through voice, text and email. Our standard setup is shown below but can be configured. Additionally, we can help you configure messages based on provider, appointment type and location.

On-demand messaging (Included with appointment reminders)

Does your office sometimes experience delays or schedule changes? Whatever the message, to whomever the audience and in a matter of minutes, you can message thousands of patients selected by schedule, provider, appointment type or pre-made groupings.

No-show engagement (Included with appointment reminders)

Despite your efforts, there will still be patients that don’t show for their appointment. Once marked in your system, Patient Reminders can automatically follow up to see if they are interested in rescheduling. This feature can be turned on or off.

Patient Surveys (Add-on)

Designed to give you the feedback that can help you better serve your patients, you can choose from three ready-made patient satisfaction surveys to send to patients via text and email.

  • Reputation Management: Turn satisfied patients into advocates and let dissatisfied patients provide feedback privately.
  • Visit Survey: The perfect survey to get actionable patient feedback and coordinate service recovery.
  • Practice CAHPS® – Consumer Assessment of Healthcare Providers and Systems: An in-depth survey that was built to mimic CAHPS Clinician & Group Survey (CG-CAHPS) results so you can take a deep dive into the patient experience.

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