Ongoing Support Services

We’re Here to Help You Succeed

Ongoing Support Services

We’re Here to Help You Succeed

Modernizing Medicine® takes pride in building trusted, long-term relationships, and your satisfaction is our first priority. Whether you’re a single provider with one location or part of a practice with numerous providers and multi-state locations, our goal is to provide value in every interaction.

To best support such a diverse client base, we have built out intelligent inquiry routing and specialty-specific teams to expedite the resolution of reported issues and questions. Our support team is available via phone, email and modmed® Central.* You can also access our online community, self-help knowledge base and case submittal system anytime.

EMA can be accessed from any Internet-enabled computer that meets certain minimum requirements.**

Weekday Hours:
8am–8pm ET*

*Client Services may not be available during holidays observed by Modernizing Medicine.

**The system requirements document is subject to change at any time by Modernizing Medicine in its discretion.

modmed Central home page on laptop

modmed Central

Our robust online knowledge base with searchable resources, including:

  • How-to articles
  • Training videos, manuals and tutorials
  • Product release information
  • New feature updates
  • Webinar registration
  • Virtual EMA users community to collaborate with other practices

To access modmed Central, click “Support” in EMA or “Support Login” on modmed.com.

Have a question that needs to be answered?

Modernizing Medicine’s Client Services team can always assist. For the fastest service, submit a ticket here.

You can also call or email a Client Support Specialist. Either way, you’ll get a ticket number to track the progress of your support until your problem is resolved.

To contact Client Services:

561-880-2998 x2   |   support@modmed.com

Frequently Asked Questions

How do you keep us informed about new features in the product?

Modernizing Medicine communicates important information through email, in-app messages and modmed Central knowledge base notifications (as long you are subscribed). For new product feature releases, we provide release notes and hold live webinars that are recorded and posted on modmed Central. We also provide quick reference guides and video tutorials on modmed Central.

If you’re not receiving email notifications, please contact Support Services and we can get you added back onto the list.

What is the Modernizing Medicine Sandbox?

modmed Practice Sandbox is a development and training environment that allows you to create fictitious patients and practice documentation before going live with EMA. You’ll even have the chance to try out upcoming enhancements from major releases in the Sandbox before the actual release, accompanied by release notes and live webinars.

To access your EMA sandbox login on your computer, simply add the word “training” after “EMA” in your unique practice URL. For example, if mypractice.ema.md is your EMA url, then mypractice.ematraining.md will be your Sandbox url. For access on your iPad, install the modmed Practice Sandbox app and log in using your Sandbox url.

What kind of EHR training videos do you offer?

For each major software release, each specialty provides information through a live webinar with our software educators and doctors. modmed Central users can access our Modernizing Medicine training video library here.

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