Ongoing Support Services

We’re Here to Help You Succeed

Ongoing Support Services

We’re Here to Help You Succeed

Modernizing Medicine® takes pride in building trusted, long-term relationships, and your satisfaction is our first priority. Whether you’re a single provider with one location or part of a practice with numerous providers and multi-state locations, our goal is to provide value in every interaction.

To best support such a diverse client base, we have built out intelligent inquiry routing and specialty-specific teams to expedite the resolution of reported issues and questions. Our support team is available via phone, email and modmed® Central.* You can also access our online community, self-help knowledge base and case submittal system anytime.

Weekday Hours:
8am–8pm ET*

*Client Services may not be available during holidays observed by Modernizing Medicine.

modmed Central home page on laptop

modmed Central

Our robust online knowledge base with searchable resources, including:

  • How-to articles
  • Training videos and tutorials
  • Product release information
  • New feature updates
  • Webinar registration
  • Virtual EMA users community to collaborate with other practices

To access modmed Central, click “Support” in EMA or “Support Login” on

Have a question that needs to be answered?

Modernizing Medicine’s Client Services team can always assist. For the fastest service, submit a ticket here.

You can also call or email a Client Support Specialist. Either way, you’ll get a ticket number to track the progress of your support until your problem is resolved.

To contact Client Services:

561-880-2998 x2   |

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