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Workflow automation that lets you focus on patient care
Don’t let the work you’re passionate about get overshadowed by the work you have to do. Automate administrative tasks and patient outreach to reduce paperwork and get back to what you love.
Keep patients engaged throughout their healthcare experience without lifting a finger
Scheduling
Help keep your appointment books full with easy-to-access patient scheduling.
Digital intake
Decrease wait times by collecting intake forms and insurance information before their visit.
Appointment reminders
Reduce patient no-shows with customizable, automated appointment reminders.
Instructions
Help patients feel prepared for their appointment by sending personalized pre-visit instructions.
Video visits
Help keep your appointment books full with easy-to-access patient scheduling.
No-show engagement
Enable patients to reschedule their missed appointments with automated no-show text messages.
Post-visit follow-ups
Access your patients wherever they are with video visits that can be accessed right from their phones.
Patient feedback
Send post-appointment surveys to identify areas of improvement or help increase your online reviews.
Video
Our efficiencies at the front desk have been amazing. When our patients arrive, we’re ready to see them much more quickly. This results in less wait times, a much more streamlined workflow and much less paper.
Kallie Burgardt, Practice Administrator, Salina, KS
Scheduling
Scheduling is where it all starts – or where it falls apart
Provide 24/7 access with online patient self-scheduling. Customize your appointment availability, reduce the number of incoming calls and keep provider schedules full.
Digital intake
Automated digital intake and insurance collection requests
Let patients complete pre-visit forms and submit insurance details at their convenience — before their appointment — so your schedule stays on track. One simple message. Hours saved.
Appointment reminders
No-shows, no more with automated appointment reminders
Go beyond standard appointment reminders with personalized messages that reduce no-shows and provide patients with details like your address, where to park, or anything else you want to include.
Instructions
Paper instructions get lost, pre-visit text messages don’t
Prepare patients for their appointments with personal pre-visit instructions in the palm of their hands. Customize messages based on appointment type and proactively answer common questions.
Video visits
Video visits to access healthcare from anywhere
Connect with patients virtually with easy-to-access telehealth appointments. Automated appointment messages include links to join, video visit consent forms, and any other information you want to include.
Post-visit follow-ups
Automated post-visit follow-ups with a personal touch
Replace phone calls with follow-up text messages to scale your post-visit care. Send links to personalized instructions, ask how patients are feeling, or if they have questions — all to improve their healthcare experience.
No-show engagement
Stay top of mind when appointments get missed
Re-engage patients when they’re unable to make their appointments. Life happens, but when it does, automatically send no-show text messages that encourage patients to instantly rebook.
Patient feedback
Gather patient feedback and act on it
Improve your practice operations by understanding your patient experience. Send post-appointment satisfaction surveys to get in front of issues and encourage happy patients to leave online reviews.
Why practice users love using ModMed® Patient Engagement
The fully customized, automated appointment reminders and appointment follow-up messaging has really helped our patients arrive prepared for their appointments and feel supported after any aesthetic or surgical treatments.
Joseph Atzenbeck, LT, USN (Ret.), MHA, CEO and Clinic Administrator, Medford, OR
Connections that make workflow automations possible
Automate your patient outreach when you connect ModMed Patient Engagement, powered by Klara®, to our all-in-one specialty-specific software. From scheduling to post‑appointment follow‑ups, send personalized text messages throughout your patient journey.
Ready to automate manual tasks so you can focus on patient care?
Discover how ModMed Patient Engagement can help by scheduling a personalized 30-minute demo using the button below.
1 Klara utilization statistics based on internal benchmarking as of February 2025.