KLAS 2019 Report Names Modernizing Medicine’s EMA a Top-Rated Ophthalmology EMR System for Overall Customer Experience
Strong user experience, ophthalmic workflows and continuous innovation cited as reasons why EMA® received an overall high-performance score
January 29, 2020 – Boca Raton, Fla. – Specialty-specific health information technology leader, Modernizing Medicine®, announces its ophthalmology electronic medical record (EMR) solution, EMA® for ophthalmology, delivers the highest scores on ophthalmology-specific enhancements, according to the KLAS Ophthalmology 2019 report. With 100 percent of Modernizing Medicine customers interviewed stating they “would buy again,” EMA for ophthalmology achieved fantastic scores across the board, including the highest rating for customer loyalty, implementation quality and ophthalmology-specific enhancements, as well as above-market average scores for ease of use, phone/web support and other key performance categories researched by KLAS.
According to the report, EMA was highly rated for overall user satisfaction. Customers were enthusiastic about EMA’s cloud-based solution and appreciate that it is tailored specifically to ophthalmology practices. Modernizing Medicine’s users reported that EMA’s specialization makes it easy to use, whether it’s in the implementation phase, a new product update or for an everyday patient visit.
“Given my background as a practicing ophthalmologist who helps develop an EHR system, I’ve seen firsthand how important it is to have an ophthalmology EHR system that rapidly evolves and improves,” said Dr. Michael Rivers, director of EMA ophthalmology at Modernizing Medicine. “The results of this KLAS report indicate that our solutions help meet the needs of our clients and should be viewed as a viable option for eyecare professionals in the market for a new EHR. We look forward to continuing to build technology designed to reduce physician burnout and support ophthalmologists in all aspects of their practices.”
Modernizing Medicine exhibits strong performance when it comes to delivering ophthalmology-specific enhancements compared to its competitors, illustrating the company’s commitment to continued innovation and the value of client feedback to help influence future product features. One of the survey respondents for Modernizing Medicine stated, “We haven’t really had to request much because Modernizing Medicine doesn’t leave much out. But there have been a couple of instances where they have made some enhancements from global requests or individual requests.”
Based on client feedback the report states:
Modernizing Medicine’s solution is described as very easy to use, and customers are enthusiastic about the new technology and functionality the vendor delivers. Customers appreciate that the vendor’s development efforts are led by on-staff physicians. Updates go smoothly and bring new, valuable functionality.
Built to utilize structured data by a team including on-staff ophthalmologists, EMA intuitively adapts to each provider’s unique style of practice. The mobile, touch and cloud-based solution was designed to help ophthalmologists move through exams and procedures efficiently and improve practice performance. In addition to EMA, the ModMed® Ophthalmology suite includes practice management, business operations services, image management, a MIPS intelligence platform, analytics and patient engagement tools including ModMed Kiosk as well as an ASC solution.
“We remain committed to ongoing development of our ophthalmology platform and delivering what is needed to stay ahead and remain a leading solution for eyecare professionals,” shared Steve Bethke, senior vice president of product management at Modernizing Medicine.
As the US population ages, the demand for ophthalmology treatments, therapies, and procedures is increasing, and it’s more important than ever for ophthalmology practices to have EMR technology that supports clinician, patient and financial success. This report—KLAS’ first on EMR performance in the ophthalmology market—attempts to increase transparency by examining vendor performance in areas such as ease of use, reporting, and ophthalmology-specific development.
To learn more about Modernizing Medicine’s ophthalmology EMR or to request a demo, visit modmed.com/ophthalmology/.
About Modernizing Medicine
Modernizing Medicine® and its affiliated companies are transforming how healthcare information is created, consumed and utilized in order to increase practice efficiency and improve patient outcomes. Our specialty-specific, data-driven and cloud-based electronic health records (EHR) and practice management (PM) systems, plus revenue cycle management (RCM) services, were built by a team including specialty physicians and practice management professionals. Our suite of products and services is designed to transform the clinical, financial and operational aspects of dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices. We also offer products designed specifically for ambulatory surgery centers. For more information, please visit www.modmed.com. Connect with Modernizing Medicine on our Blog, Facebook, LinkedIn and Twitter.
KLAS is a research and insights firm on a global mission to improve healthcare delivery. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely, actionable reports and consulting services. KLAS represents the provider and payer voice and acts as a catalyst for improving vendor performance, highlighting healthcare industry challenges and opportunities, and helping build understanding and consensus for best practices. To learn more about KLAS, go to https://klasresearch.com/home.
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