Plastic Surgeons Seek Out Patient Engagement Tools from ModMed® to Meet Demand for Mobile, Accessible Healthcare

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From making the appointment to seeing a doctor to paying the bill, patient engagement tools offer patients greater control and access to healthcare.

October 29, 2021—As surgeons innovate in their practices while increasing practice efficiency, they are turning to healthcare technology leader ModMed®.

Patient engagement tools such as mobile check-in, waiting room kiosk sign-in, patient portal access, telehealth visits and follow-up care reminders demonstrate a practice’s sophistication and patient-first approach, making patients feel more connected to practices.

Patients are seeking out plastic surgeons that offer these modernized workflows. Using technology such as telehealth for post-op appointments allows patients to recover at home more comfortably. 74% of patients are likely to use online chat or texting to provide check-in information before their appointment, and 77% think that the ability to book, change or cancel appointments online is important (Accenture).

Offering a digital experience is fast becoming the norm, and ModMed’s patient engagement tools help plastic surgeons meet the demand. With a robust mobile app experience that integrates SMS online scheduling, telehealth visits, mobile payments and more, ModMed continues to pioneer the digital patient experience.

And practices are seeing tangible benefits as a result of adopting these innovative touchpoints.

“ModMed had every solution we were looking for, all in one package. It wasn’t bits and pieces put together from different vendors, but rather one comprehensive solution that was tailored to plastic surgery. One of the many features we and our patients value are Patient Reminders,” said Gail Lanter, Practice Manager of East Cooper Plastic Surgery shared. “Our no-show rate is almost non-existent with the help of Patient Reminders and our staff saves hours of time making phone calls.”

Andrew Cohen, MD, FACS commented, “EMA has been an amazing experience for me and my practice team. The cloud-based capability has streamlined my documentation, helping to make me a more efficient surgeon because I can access notes via an iPad, or iPhone, when I’m out of the office. Photos are also easily accessible and stored directly in the patient’s chart.”

“Early on ModMed recognized the shift toward the ‘consumerization’ of healthcare delivery which is making healthcare more accessible and more consumer-friendly via the apps and services that consumers have come to expect across all service industries,” said Dr. Drew Rosenthal, Medical Director of Plastic Surgery at ModMed. “Our tools offer practices a better method to engage patients in a way that fits how patients already use technology in their day-to-day, which ultimately builds trust and repeat business.”

Today at the Plastic Surgery The Meeting (PSTM) 2021 annual conference, ModMed is showcasing its latest patient engagement solutions and other innovations that are helping plastic surgeons offer patients a more modern experience.

  • The ModMed APPatient™ app empowers patients to request refills, update pharmacy, pay copays, sign waivers, check in for appointments and use telehealth services with high-resolution video chat capability – all from their phone. ModMed’s app was downloaded over 100,000 within the first month post-launch from April 2020, and it received a 4.3/5 rating from 21,631 patients surveyed* via the in-app survey.

  • With ModMed’s Package Management solution, every time a patient comes in and receives a packaged service, practices can keep track of how many treatments in the package are remaining. Also, PDF kits are available for patients to send completed surgical packets and signed forms all at once through a portal rather than sending forms separately.

  • The ability to generate quotes for patients, whether cosmetic or insurance-based, with ModMed’s Quoting Tool makes it possible to easily view and track which quotes have converted to procedures or surgery and collect signatures electronically.

  • Inventory Management helps practices avoid running low on product and stock supplies and ensures the patient experience is positive.

Visit ModMed at booth #752 during exhibit hours on October 29-November 1, 2021 or set up a time for a demo at www.modmed.com/PSthemeeting-21.

For more information about the ModMed® Plastic Surgery suite, please visit ModMed at modmed.com/PlasticSurgery.

*Survey as of April 2021.


About ModMed

ModMed is transforming healthcare by placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. With our electronic health records (EHR) and practice management (PM) systems, and our revenue cycle management (RCM) services, our all-in-one solution empowers specialty medical practices to do their best work by providing them clinical, financial and operational software solutions designed to enable better, more personalized patient care. Our staff physicians help to develop products and services for dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery, podiatry, urology practices and ambulatory surgery centers. For more information, visit www.modmed.com. Connect with ModMed via its blog, Facebook, LinkedIn, Twitter and Instagram.


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