See Patients Virtually With Real-time Video Visits1

Reach patients virtually and help reduce the potential exposure to illnesses like COVID-19.

Available with our specialty-specific EHR system, EMA®

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Telemedicine for you and your patients.

Be there for your patients when they can’t come to your office, with real-time video visits. Treat patients while helping to reduce potential exposure to illness for you, your patients and staff.

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Help Reduce the Risk

Decrease potential exposure to illnesses like COVID-19.
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Assess Your Patient’s Situation

Get a better view with high-definition-capable video streaming.

Fill Prescriptions

Meet with patients prior to sending prescriptions.

Reduce Workflow Disruptions

Use a telehealth-enabled EHR for a seamless experience.

Getting Set Up for Video Visits

Not sure how to get started with your virtual appointment? Follow these simple steps:

IMPORTANT NOTICE: It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for each patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in-person to establish a diagnosis or initiate treatment.

Step 1: The Physician Updates Their Preferences

The physician’s email address must be updated under “Preferences” > “My Information” in order for the patient to be notified when the physician is ready to see them.

Step 2: The Patient Schedules an Appointment

Your patient will need to make sure the patient’s email, mobile number and date of birth are up to date on the patient’s chart in EMA, and make any changes. Let the patient know if they need to submit any forms and what to expect from the process.

Step 3: The Physician Grants the Patient Access to Video Visits

The physician will select “Telehealth Access” from the patient’s chart in EMA. If the patient has portal access, their email address should be pre-populated. If not, there is an option to add it and provide portal and telehealth access.

Step 4: The Patient Downloads the PocketPatient App

Once telehealth access is granted, the patient receives an email instructing them how to download the PocketPatient app. If the patient also received access to the portal, an email is sent inviting them to log in and change the initial, temporary password.

Step 5: The Physician Starts The Visit

The physician goes into the patient’s chart to “Create a New Visit” and select “Audio and Video Chat” (this is under the “More” tab on the iPad) to start the video visit. This sends a text or email to the patient inviting them to join. The patient may also receive a notification from PocketPatient.

Step 6: The Patient Joins the Visit

If the patient wants to join with the PocketPatient app, they will select the link received by text or email, enter their last name and date of birth, and select “Join Visit Visit” to meet with their physician.

Or a patient can log in to the patient portal or PocketPatient app using their portal login information. They will select “Join Video Visit” (under “Appointments”) to meet with their physician.

Have questions or need support? Contact your physician’s office.

IMPORTANT NOTICE: This telemedicine solution is only for routine or non-urgent matters; if you have a medical emergency, please dial 911.

Dermatology | Virtual Check-In1

Another Way to Stay Connected with Your Patients

In addition to the live video appointment, EMA dermatology users can allow patients to submit photos to their doctor. Using the PocketPatient app, the patient can initiate a Virtual Check-In, answer pre-screening questions, select their preferred medical professional, and review and accept any consent(s).

When the request for a Virtual Check-In is received, the doctor can choose to consult with the patient or pass the case on to another provider. Once a doctor opens a Virtual Check-In case for the patient, the patient will be permitted to submit photos for review. Doctors can disable Virtual Check-In in their preferences.

Video Visits FAQ

Here are some of the most frequently asked questions about modmed Telehealth.

Who do I contact for support?
Please contact your Modernizing Medicine client services representative.
What is telemedicine?
Telemedicine can take the form of a video visit, Virtual Check-In, eVisit or phone call. It’s a virtual appointment with your patient—clinical care from a distance.
Why should I use telemedicine?
Telemedicine gives you another way to connect with your patients—whether your offices are open or closed. It can also help you continue some business operations, even in challenging times. Additionally, patients with vulnerable immune systems, limited mobility or those who live in remote areas, may find it safer or more convenient to visit with you from the comfort of their home. With telemedicine, patients can receive clinical care from almost anywhere and there are no extended wait times.
How is the PocketPatient telehealth solution different from others?
On the PocketPatient app, patients have the ability to stream HD video from the back of their mobile device and activate their device’s flashlight. This can help the physician see and assess the patient’s situation.
What security measures are in place for this telemedicine conferencing solution?
While nothing can be totally secure, PocketPatient video transmissions are encrypted.
What do I need to do to get started with video visits?
Current EMA clients already have access. You will be prompted to agree to our telehealth terms and conditions prior to giving a patient access to video visits. You will also need to allow access to your computer’s camera and audio.
What if my patient gets dropped from the video visit?
They will need to refresh their screen to join the video visit again.
What if my patient is going to be late to the call?
They have 10 minutes to join the call after the scheduled time. If your patient cannot join within that time frame, you will need to select “Audio and Video Chat” when they are ready (this is located under the “More” tab on iPad). They may need to contact your practice and reschedule their appointment.
How long do I have to complete my video visit?
If your video visit goes over 60 minutes, it will end. Need more time? You will need to select “Audio and Video Chat” again (this is under the “More” tab on the iPad) when your patient is ready or reschedule their appointment.
Do I have to pay for modmed Telemedicine?

This solution is part of our award-winning EHR solution, EMA2. So, if you’re a current customer, this service is available at no additional charge for the duration of the COVID-19 public health emergency. Want to become a client? Request a demo of EMA for your practice.

How do my patients download the PocketPatient app?

The PocketPatient app is available at the App Store or Google Play for use on the patient’s iPhone (iOS12 and above) or Android device (v. 7.0 and above).

Will my patients need a data connection to use the app?
They will need a cellular data or WiFi connection to download the app and participate in real-time video visits.
How do I join a video visit?
When you are ready to begin the video visit, you will go back into the patient’s chart, “Create a New Visit” and select “Audio and Video Chat” (this is under “More” tab on iPad) to start the video visit. This sends a text or email to the patient inviting them to join. The patient may also receive a notification from PocketPatient on their mobile device.
Will the Video Chat work in Google incognito mode or Firefox private mode?
No, the video telemedicine service will not work in incognito mode or private mode.
Is this telemedicine solution available to gGastro® clients?

gTelehealth is a separate telemedicine solution purposed for gGastro that is available to our gGastro clients.

Can the patient just send photos for me to review?
If you are a dermatology practice, you can give your patients the option to initiate a Virtual Check-In and send you photos via the PocketPatient app. This option is currently available to dermatology clients only and is separate from the real-time video telemedicine solution. Different reimbursements may apply to Virtual Check-Ins – please consult your payers for more information.

Specialty-Specific EHR.Real-time Video Chat.

Make real-time video appointments a reality for you and your patients with our award-winning EHR2, EMA.

Schedule your demo today

1Certain terms and conditions may apply to the use of modmed Telehealth, gTelehealth, Virtual Check-Ins and PocketPatient, and other Modernizing Medicine telemedicine solutions. Use of modmed Telehealth, gTelehealth, Virtual Check-In and PocketPatient and other Modernizing Medicine telemedicine solutions may in the future be contingent on paying fees or other charges determined by Modernizing Medicine. A subscription to EMA is required in order to use modmed Telehealth, Virtual Check-Ins and PocketPatient and a subscription to gGastro is required in order to use gTelehealth. Fees for the use of EMA, gGastro and Modernizing Medicine’s other products and services continue to apply. It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for that patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in person to establish a diagnosis or initiate treatment.
2 2020 Black Book™

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