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Get a demo.
Available with our specialty-specific EHR system, EMA®
Be there for your patients when they can’t come to your office, with real-time video visits. Treat patients while helping to reduce potential exposure to illness for you, your patients and staff.
Use a telehealth-enabled EHR for a seamless experience.
Not sure how to get started with your virtual appointment? Follow these simple steps:
The physician’s email address must be updated under “Preferences” > “My Information” in order for the patient to be notified when the physician is ready to see them.
Your patient will need to make sure the patient’s email, mobile number and date of birth are up to date on the patient’s chart in EMA, and make any changes. Let the patient know if they need to submit any forms and what to expect from the process.
The physician will select “Telehealth Access” from the patient’s chart in EMA. If the patient has portal access, their email address should be pre-populated. If not, there is an option to add it and provide portal and telehealth access.
Once telehealth access is granted, the patient receives an email instructing them how to download the APPatient app. If the patient also received access to the portal, an email is sent inviting them to log in and change the initial, temporary password.
The physician goes into the patient’s chart to “Create a New Visit” and select “Audio and Video Chat” (this is under the “More” tab on the iPad) to start the video visit. This sends a text or email to the patient inviting them to join. The patient may also receive a notification from APPatient.
If the patient wants to join with the APPatient app, they will select the link received by text or email, enter their last name and date of birth, and select “Join Visit Visit” to meet with their physician.
Or a patient can log in to the patient portal or APPatient app using their portal login information. They will select “Join Video Visit” (under “Appointments”) to meet with their physician.
Have questions or need support? Contact your physician’s office.
Another Way to Stay Connected with Your Patients
In addition to the live video appointment, EMA dermatology users can allow patients to submit photos to their doctor. Using the APPatient app, the patient can initiate a Virtual Check-In, answer pre-screening questions, select their preferred medical professional, and review and accept any consent(s).
When the request for a Virtual Check-In is received, the doctor can choose to consult with the patient or pass the case on to another provider. Once a doctor opens a Virtual Check-In case for the patient, the patient will be permitted to submit photos for review. Doctors can disable Virtual Check-In in their preferences.
Here are some of the most frequently asked questions about ModMed Telehealth.
This solution is part of our award-winning EHR solution, EMA2. So, if you’re a current customer, this service is available at no additional charge for the duration of the COVID-19 public health emergency. Want to become a client? Request a demo of EMA for your practice.
The APPatient app is available at the App Store or Google Play for use on the patient’s iPhone (iOS12 and above) or Android device (v. 7.0 and above).
gTelehealth is a separate telemedicine solution purposed for gGastro that is available to our gGastro clients.
Make real-time video appointments a reality for you and your patients with our award-winning EHR2, EMA.
1Certain terms and conditions may apply to the use of ModMed Telehealth, gTelehealth, Virtual Check-Ins and APPatient, and other Modernizing Medicine telemedicine solutions. Use of ModMed Telehealth, gTelehealth, Virtual Check-In and APPatient and other Modernizing Medicine telemedicine solutions may in the future be contingent on paying fees or other charges determined by Modernizing Medicine. A subscription to EMA is required in order to use ModMed Telehealth, Virtual Check-Ins and APPatient and a subscription to gGastro is required in order to use gTelehealth. Fees for the use of EMA, gGastro and Modernizing Medicine’s other products and services continue to apply. It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for that patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in person to establish a diagnosis or initiate treatment.
2 2020 Black Book™