See Patients Virtually With Real-time Video Visits1
Reach patients virtually and help reduce the potential exposure to illnesses like COVID-19.
Available with our specialty-specific EHR system, EMA®
Telemedicine for you and your patients.
Be there for your patients when they can’t come to your office, with real-time video visits. Treat patients while helping to reduce potential exposure to illness for you, your patients and staff.
Help Reduce the Risk
Assess Your Patient’s Situation
Getting Set Up for Video Visits
Not sure how to get started with your virtual appointment? Follow these simple steps:
Step 1: The Physician Updates Their Preferences
The physician’s email address must be updated under “Preferences” > “My Information” in order for the patient to be notified when the physician is ready to see them.
Step 2: The Patient Schedules an Appointment
Your patient will need to make sure the patient’s email, mobile number and date of birth are up to date on the patient’s chart in EMA, and make any changes. Let the patient know if they need to submit any forms and what to expect from the process.
Step 3: The Physician Grants the Patient Access to Video Visits
The physician will select “Telehealth Access” from the patient’s chart in EMA. If the patient has portal access, their email address should be pre-populated. If not, there is an option to add it and provide portal and telehealth access.
Step 4: The Patient Downloads the PocketPatient App
Once telehealth access is granted, the patient receives an email instructing them how to download the PocketPatient app. If the patient also received access to the portal, an email is sent inviting them to log in and change the initial, temporary password.
Step 5: The Physician Starts The Visit
The physician goes into the patient’s chart to “Create a New Visit” and select “Audio and Video Chat” (this is under the “More” tab on the iPad) to start the video visit. This sends a text or email to the patient inviting them to join. The patient may also receive a notification from PocketPatient.
Step 6: The Patient Joins the Visit
If the patient wants to join with the PocketPatient app, they will select the link received by text or email, enter their last name and date of birth, and select “Join Visit Visit” to meet with their physician.
Or a patient can log in to the patient portal or PocketPatient app using their portal login information. They will select “Join Video Visit” (under “Appointments”) to meet with their physician.
Have questions or need support? Contact your physician’s office.
Dermatology | Virtual Check-In1
Another Way to Stay Connected with Your Patients
In addition to the live video appointment, EMA dermatology users can allow patients to submit photos to their doctor. Using the PocketPatient app, the patient can initiate a Virtual Check-In, answer pre-screening questions, select their preferred medical professional, and review and accept any consent(s).
When the request for a Virtual Check-In is received, the doctor can choose to consult with the patient or pass the case on to another provider. Once a doctor opens a Virtual Check-In case for the patient, the patient will be permitted to submit photos for review. Doctors can disable Virtual Check-In in their preferences.
Video Visits FAQ
Here are some of the most frequently asked questions about modmed Telehealth.
Who do I contact for support?
What is telemedicine?
Why should I use telemedicine?
How is the PocketPatient telehealth solution different from others?
What security measures are in place for this telemedicine conferencing solution?
What do I need to do to get started with video visits?
What if my patient gets dropped from the video visit?
What if my patient is going to be late to the call?
How long do I have to complete my video visit?
Do I have to pay for modmed Telemedicine?
This solution is part of our award-winning EHR solution, EMA2. So, if you’re a current customer, this service is available at no additional charge for the duration of the COVID-19 public health emergency. Want to become a client? Request a demo of EMA for your practice.
How do my patients download the PocketPatient app?
Will my patients need a data connection to use the app?
How do I join a video visit?
Will the Video Chat work in Google incognito mode or Firefox private mode?
Is this telemedicine solution available to gGastro® clients?
gTelehealth is a separate telemedicine solution purposed for gGastro that is available to our gGastro clients.
Can the patient just send photos for me to review?
1Certain terms and conditions may apply to the use of modmed Telehealth, gTelehealth, Virtual Check-Ins and PocketPatient, and other Modernizing Medicine telemedicine solutions. Use of modmed Telehealth, gTelehealth, Virtual Check-In and PocketPatient and other Modernizing Medicine telemedicine solutions may in the future be contingent on paying fees or other charges determined by Modernizing Medicine. A subscription to EMA is required in order to use modmed Telehealth, Virtual Check-Ins and PocketPatient and a subscription to gGastro is required in order to use gTelehealth. Fees for the use of EMA, gGastro and Modernizing Medicine’s other products and services continue to apply. It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for that patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in person to establish a diagnosis or initiate treatment.
2 2020 Black Book™