Modernizing Medicine Wins 2020 Excellence in Customer Service Award

Leading healthcare technology company receives honor for its use of technology in customer support

BOCA RATON, Fla. —April 22, 2020—Modernizing Medicine® today announced it has been named a winner in the 2020 Excellence in Customer Service Award presented by the Business Intelligence Group for Technology of the Year in the software category.

Modernizing Medicine provides a suite of healthcare solutions for specialty medical practices including its award-winning, electronic health record (EHR) systems, EMA® and gGastro®, along with integrated Practice Management, Analytics, Business Operations Services and patient engagement tools including ModMed® Telehealth and gTelehealth™.excellence-in-customer-service-award

Modernizing Medicine’s mission is to transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes. One of the ways the organization focuses on accomplishing this mission is by streamlining processes with technology to help with training, support and product usage optimization for its clients. Modernizing Medicine offers an integrated suite of specialty-specific solutions and uses technological tools and data to help make the process of ongoing support streamlined and efficient.

Modernizing Medicine’s Senior Vice President of Customer Success, Brad Rennick noted: “Our goal with introducing a digital adoption strategy was for our clients to have the ability to use our software to its fullest potential while remaining successful as their businesses grow and our products expand. Investing in tools geared toward automation and eLearning provide more self-service, fewer support inquiries, increased feature adoption and improved operational efficiencies. Contextual guidance and support directly within the application help end-users capitalize on the full potential of our software.”

During the current COVID-19 crisis, Modernizing Medicine continues to support its clients through virtual implementations and trainings, on-going educational webinars and is offering its ModMed Telehealth and gTelehealth solutions at no additional charge* to current and future clients.

“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Modernizing Medicine as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted for the Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

*Certain terms and conditions may apply to the use of ModMed Telehealth, gTelehealth, E-Visits and APPatient™, and other Modernizing Medicine telemedicine solutions. Use of ModMed Telehealth, gTelehealth, E-Visits and APPatient and other Modernizing Medicine telemedicine solutions may in the future be contingent on paying fees or other charges determined by Modernizing Medicine. A subscription to EMA is required in order to use ModMed Telehealth, E-Visits and APPatient and a subscription to gGastro is required in order to use gTelehealth. Fees for the use of EMA, gGastro and Modernizing Medicine’s other products and services continue to apply. It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for that patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in person to establish a diagnosis or initiate treatment.

About Modernizing Medicine
Modernizing Medicine® and its affiliated companies are transforming how healthcare information is created, consumed and utilized in order to increase practice efficiency and improve patient outcomes. Our specialty-specific, data-driven and cloud-based electronic health records (EHR) and practice management (PM) systems, plus revenue cycle management (RCM) services, were built by a team including specialty physicians and practice management professionals. Our suite of products and services is designed to transform the clinical, financial and operational aspects of dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices. We also offer products designed specifically for ambulatory surgery centers. For more information, please visit Connect with Modernizing Medicine on our Blog, Facebook, LinkedIn and Twitter.

About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.


Alexandra Bimonte
Senior Marketing Communications Lead
Modernizing Medicine
[email protected]
561-880-2998 ext. 1576

Maria Jimenez
Chief Nominations Officer
Business Intelligence Group
[email protected]


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