Dedicated team of customer service representatives honored for commitment to customer success and satisfaction
Boca Raton, Fla. – January 16, 2018 – Specialty-specific health information technology leader, Modernizing Medicine, Inc., announces that its customer success team has been named the 2017 Customer Success Team of the Year in the SIIA Company CODiE Awards. The Customer Success Team of the Year category recognizes the team that has significantly contributed to the success of their organization through innovation, creating a customer-centric culture and going above and beyond to directly impact the success of their customers. The CODiE Awards are the only peer-reviewed awards of their kind and, for over 30 years, have recognized thousands of software, information and education technology companies for achieving excellence in products and services.
Led by Senior Vice President of Customer Success, Brad Rennick, Modernizing Medicine’s customer success organization has played a key role in the company’s rapid growth and customer retention. “Since the company’s inception, Modernizing Medicine’s focus on customer satisfaction has been at the heart of what we do,” said Rennick. “We have a complex customer success strategy to meet the needs of the different specialties we serve, and consistent and effective communication with our customer base is critical to our – and their – prosperity.”
Comprised of On-boarding Services, Education Services, Support Services, Data Services and Account Services, the group aggregates data from a number of internal sources, including timely Net Promoter Scores (NPS) surveys and Customer Satisfaction tools, that enable the ability to report real time Critical Performance Indicators (CPIs) and Key Performance Indicators (KPIs) and track customer health. By coupling leading indicators with personalized feedback, the team can ultimately improve the products and services – including its award winning EHR system, EMA™ – that Modernizing Medicine brings to market.
Clients appreciate the attentive EMR support received. Ophthalmologist Neda Shamie, MD, of Advanced Vision Care and a Modernizing Medicine customer since May 2016, shares her experience: “We really value how attentive and responsive the team at Modernizing Medicine is. This a company you can communicate with and problem solve together. Modernizing Medicine is committed to caring not only for the patients, but also the doctors.”
To learn more about the company’s EMR service team and healthcare solutions, please visit www.modmed.com.
About Modernizing Medicine
Modernizing Medicine® and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes. Built for value-based healthcare, Modernizing Medicine’s data-driven, touch- and cloud-based products and services are programmed by a team that includes practicing physicians to meet the unique needs of dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. For more information, please visit www.modmed.com. Connect with Modernizing Medicine on our Blog, Facebook, LinkedIn and Twitter. Modernizing Medicine is a member of CommonWell Health Alliance.*
SIIA is an umbrella association representing 800+ technology, data and media companies globally. Industry leaders work through SIIA’s divisions to address issues and challenges that impact their industry segments with the goal of driving innovation and growth for the industry and each member company. This is accomplished through in-person and online business development opportunities, peer networking, corporate education, intellectual property protection and government relations. For more information, visit siia.net.
*‘CommonWell Health Alliance’ and the CommonWell logo are licensed trademarks of CommonWell Health Alliance in the U.S. and other jurisdictions.