Easy provider collaboration that empowers you to achieve better patient outcomes
Improve how your care teams and their patients communicate throughout the entire healthcare journey with ModMed® Patient Engagement powered by Klara®
thousand
active staff supported
messages
sent to date1
Workflow assignment
Centralized communication and assignments
Access patient calls, texts, voicemails, and web chat from one, centralized thread. Automatically route incoming messages or manually assign them between staff to encourage provider collaboration.
Internal notes & mentions
Stay on track with digital sticky notes
Provide collaborative care by using internal notes on a patient thread. @Mention another staff member to explain tasks, document decisions or discuss requests before replying to the patient.
Shared inboxes
Collaborative group messaging and shared inboxes
Bring together multiple care team members within one patient conversation and create shared department inboxes to bridge communication gaps and improve response times.
Team collaboration
Care team collaboration made easy
Connect with pharmacies, labs and other network providers without sitting on hold. Decrease patient calls by including them in the conversation, providing visibility into the status of their prescription, results, and more.
Template library
Scale communication with personalized message templates
Reduce response times with custom, shared message templates. Save staff from having to type the same message over and over by creating standard responses that pull in personalized patient information.
AI-powered routing
AI that fits into your existing workflows
Decrease message triaging and work to resolve patient inquiries faster. AI-powered message identification and routing helps assign conversations to the right team at your practice.
Chrome extension
Access ModMed Patient Engagement without leaving your EHR
Stop switching between browser windows. Our Chrome Extension enables staff to communicate with patients over your EHR screen, providing visibility into key patient information when you need it most.
Why practice users love using ModMed Patient Engagement
Messages are instantly directed to the right person on our team, ensuring swift action and providing patients with the reassurance and fast response times that they need.
Julie Q. DuPree, LPN, Clinical Services Manager, Charleston SC
Ready to improve how your care teams and patients collaborate?
Discover how ModMed Patient Engagement can help by scheduling a personalized 30-minute demo using the button below.
1 Klara utilization statistics based on internal benchmarking as of February 2025.