Ongoing Support Services

Modernizing Medicine takes pride in building trusted, long-term relationships and your satisfaction is our first priority. From a single provider and location to practices with multi-state locations with numerous providers, our goal is to provide value in every interaction.

To best support such a diverse customer base, we have built out intelligent inquiry routing and specialty-specific teams to expedite the resolution of reported issues and questions. Our support team is available via phone, e-mail and modmed Central and our incident response time is one business day*. You also have the ability to access our online community, self-help knowledge base and case submittal system anytime.

Services Standard
Weekday Hours 8 a.m. – 9 p.m. ET*
Incident Response Time One business day*
modmed Central (Online community, self-help knowledge base, case submittal) Included

* Support services may not be available during holidays observed by Modernizing Medicine.

modmed Central

A robust online portal with searchable knowledge-base resources including:

  • How-to articles
  • Video training tutorials
  • Product release information
  • New feature updates
  • Webinar registration
  • Virtual Users Community to collaborate with other practices

EMA CARES

Modernizing Medicine’s client services program, EMA CARES, is a suite of services designed to provide clients with additional support for attestation, reporting and educational needs.

  • EMA Meaningful Use Safeguard Services
  • EMA PQRS Automation
  • CCMA Program

For more information, visit modmed CARES. Additional fees may apply.

Modernizing Medicine’s support services can always assist if you have a question. For the fastest service, you can visit modmed Central. Or you can simply email or call a Client Specialist. You can use your ticket number to track the progress of your support until your problem is resolved.

To contact Support Services:
561-880-2998 x2
support@modmed.com