Ongoing Support Services
Modernizing Medicine takes pride in building trusted, long-term relationships and your satisfaction is our first priority. From a single provider and location to practices with multi-state locations with numerous providers, our goal is to provide value in every interaction.
To best support such a diverse customer base, we have built out intelligent inquiry routing and specialty-specific teams to expedite the resolution of reported issues and questions. Our support team is available via phone, e-mail and modmed Central and our incident response time is one business day*. You also have the ability to access our online community, self-help knowledge base and case submittal system anytime.
|Weekday Hours||8 a.m. – 9 p.m. ET*|
|Incident Response Time||One business day*|
|modmed Central (Online community, self-help knowledge base, case submittal)||Included|
* Support services may not be available during holidays observed by Modernizing Medicine.
A robust online portal with searchable knowledge-base resources including:
- How-to articles
- Video training tutorials
- Product release information
- New feature updates
- Webinar registration
- Virtual Users Community to collaborate with other practices
Modernizing Medicine’s client services program, EMA CARES, is a suite of services designed to provide clients with additional support for attestation, reporting and educational needs.
- EMA Meaningful Use Safeguard Services
- EMA PQRS Automation
- CCMA Program
For more information, visit modmed CARES. Additional fees may apply.
Modernizing Medicine’s support services can always assist if you have a question. For the fastest service, you can visit modmed Central. Or you can simply email or call a Client Specialist. You can use your ticket number to track the progress of your support until your problem is resolved.
To contact Support Services: