Telemedicine Video Platform for Providers and Their Patients

Engage patients with real-time audio and video capabilities safely and effectively

Telemedicine plays a vital role in helping prevent the spread of the COVID-19 virus. We are adding real-time audio and video capabilities to EMA® for healthcare professionals and PocketPatient™ for patients, so that you can see your patients remotely to reduce the risk of transmission.

doctor and patient telemedicine

Find out more about modmed Telehealth

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doctor and patient telemedicine
Tom McNeil CEO

"Thank you for creating such a valuable virtual telehealth platform so quickly. It is such a great resource to us providers using EMA and will help generate some income during these trying times."

Cheryl Aber, MD
Lazarus Dermatology

Personalized care from almost anywhere with high-resolution video chat functionality

Real-time audio and video capabilities are being added to modmed® Telehealth in EMA and to our PocketPatient app so that patients can be seen remotely to reduce the risk of COVID-19 transmission and to help:

  • Reach vulnerable patient populations conveniently
  • Screen patients whether your offices are open or closed
  • See patients prior to renewing prescriptions
  • Accommodate your existing clinical workflow
  • Minimize risk of exposure for your patients and staff

modmed Telehealth 2.0

With the emergence of the coronavirus, the medical community is more fully realizing the potential of telemedicine. It can be invaluable in the fight against COVID-19—helping doctors and patients stay connected, without risking their own health or that of their patients.

Additionally, our EMA EHR system has been populated with medical content for COVID-19 related illnesses, and we plan to add additional content as interim CDC guidelines are updated.

This video telemedicine platform can benefit healthcare professionals and patients during the COVID-19 outbreak and beyond.

Provider Benefits of Adding Video Chat to our Telehealth Solution

  • Minimize risk of exposure for you and your patients
  • Offer your patients personalized care as you would in an in-office clinical setting
  • Care for and potentially screen patients whether you are in your office or remote
  • Help patients understand when their health concerns constitute a medical emergency
  • Reach vulnerable patient populations, especially those with chronic illnesses or mobility challenges and those who live in rural areas
  • See patients prior to sending or renewing prescriptions
  • Document COVID-19 related notes natively in EMA

Patient Benefits of Adding Video Chat to our Pocket Patient App

  • Minimize risk of exposure by visiting your doctor virtually
  • Gain peace of mind with the opportunity to express concerns about symptoms
  • Receive medical advice from your doctor from your home
  • Get notified when your doctor is available – no extended wait times
  • Have prescriptions ordered or renewed without an office visit
  • Use your iPhone (iOS12 and above) or Android device (v. 7.0 and above) to virtually “attend” your appointment

Medicare Coronavirus Waivers & Flexibilities

NOTE: To help and support providers as they navigate the current public health crisis, the Centers for Medicare & Medicaid Services (CMS) has issued a number of waivers of regulations, particularly related to the provision of telemedicine services to Fee for Service Medicare beneficiaries.

See up-to-date information related to the current waivers here and the latest fact sheet from the Centers for Medicare & Medicaid Services (CMS) regarding Medicare and Telemedicine for Physicians and other Practitioners here.

We're Here to Support You at Every Step

As part of our award-winning client services, we provide resources to meet your practice’s virtual e-Visit needs. We’ll work closely with your team to help streamline effectiveness.

Frequently Asked Questions

Here are some of the latest questions and answers regarding our upcoming telemedicine release and other COVID-19 related solutions. Don’t see what you’re looking for? Contact us.

Is COVID-19 medical content available in EMA?

Yes, medical content for COVID-19 related illnesses was included in our software update. And because our software is cloud-based, you should already have access to the content.

When will I be able to use your modmed Telehealth solution?

We are rolling out this solution in phases, starting with our on-staff physicians (planning for the week of March 16th) and then making it available for current EMA customers. Our team is diligently working to have this out to you as soon as possible. Prior to the release, you will have the opportunity to sign up for our upcoming webinar which will provide an overview of our new telemedicine solution and how to use it.

In parallel, Modernizing Medicine is working on a telehealth solution for our gGastro clients.

Is the Telehealth solution available to gGastro clients?
Yes, please visit our Gastroenterology Patient Engagement section to learn about our gTelehealth solution.
Is WiFi required for PocketPatient?

The app will work with both WiFi and cellular connection. WiFi is not required.

Will the modmed Telehealth solution have an additional charge?

Modernizing Medicine is making the modmed Telehealth solution available for no additional charge because now, during this time of unprecedented crisis, we need telemedicine. However, there is a real cost for Modernizing Medicine to build, test, implement, and support telemedicine. But, for the time being, in order to help address this crisis, Modernizing Medicine plans to waive all sign-up and utilization fees for the modmed Telehealth solution*. Fees for the use of EMA and our other products and services will continue to apply.

How do I tell my patients about our video telemedicine service?

Additional materials including a website will be forthcoming. Please check back soon.

If I am not currently a Modernizing Medicine client, can I just sign up for the telemedicine solution?

No, right now the telemedicine solution is only available for current and future EMA clients.

How will I be reimbursed?

On March 30, 2020, the Centers for Medicare and Medicaid Services (CMS) released an Interim Final Rule that makes a number of changes intended to further support the provision of services to patients during this Public Health Emergency. Full details of the changes can be found here. Although the rule was published this week, all of the changes made in the rule were made effective retroactive to March 1, 2020.

This new rule, combined with prior guidance, makes clear that healthcare professionals can provide and bill, and CMS will reimburse, for a variety of telemedicine services for Medicare beneficiaries residing across the country from a range of locations, including their homes. This new guidance temporarily lifts restrictions that have historically limited coverage of telemedicine to services provided to residents of rural areas and generally permits services to be provided to both new and established patients. CMS maintains a list of services that may be furnished via telehealth, which should be referenced to determine what services will be reimbursed if provided to Medicare beneficiaries under this new guidance. To keep up-to-date on the guidance that has been issued by CMS in connection with this public health emergency, please visit CMS’s Coronavirus Waivers and Flexibilities resource page found here. Providers should continue to review their contracts with commercial payors and seek updated guidance from such payors to understand whether they will similarly be loosening their reimbursement requirements and what restrictions, limitations or rules will apply.

*Certain terms and conditions may apply to the use of modmed Telehealth and PocketPatient, and other Modernizing Medicine telemedicine solutions. Modernizing Medicine has the right to revise its pricing for the use of modmed Telehealth or PocketPatient or other Modernizing Medicine telemedicine solutions at any time. Use of modmed Telehealth and PocketPatient or other Modernizing Medicine telemedicine solutions may in the future be contingent on paying fees or other charges determined by Modernizing Medicine. A subscription to EMA is required in order to use modmed Telehealth and PocketPatient. Fees for the use of EMA and Modernizing Medicine’s other products and services continue to apply. It is each provider’s responsibility to determine that the telemedicine visit meets medical necessity for that patient. Not all clinical scenarios may be appropriate for telemedicine visits, and the provider may need to evaluate the patient in person to establish a diagnosis or initiate treatment.

We are working diligently to bring convenience, access and efficiency of care to the healthcare community.

Reach out to find out more about our telehealth and other patient engagement solutions.

Are you a current client and want to learn more about modmed® Telehealth? Please email us at

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